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Genamet Terms and Conditions

You are requested to read these terms and conditions carefully before using the site.

Before proceeding to use the site please read and familiarize yourself with the website terms of service. Using the site and the services offered by the site indicates that you accept the terms of service. Please do not use the site if you do not accept the terms of service.

We will post any revisions here with an effective date and in case we make significant changes to these terms of service and may notify you by sending an email or any other means as deemed appropriate.

Website Owner

The site and the services offered by the site are operated by Wisdomleaf Technologies (P) Ltd, registered in India under company number U72200KA2003PTC032027

with registered office at 71/1 Margosa Road, Malleshwaram, Bangalore-560055. You can contact us at solutions@genamet.com.

Access to the services offered by Genamet

We shall not be liable if the site and service offered by the Genamet are not available at any time or for any period. This is subject to any contractual obligations that we may have to our paid customers. Access may not be available during planned upgrades/website maintenance.

We will make every effort to notify paid about such downtime. In certain cases the website or the services offered by the website may not be available to users due to circumstances beyond our control such as acts of God, technical disruptions, denial of service attacks, among others. All planned downtime will be scheduled at hours that are deemed to be non-peak for a majority of our clients.

From time to time we may also restrict access to all or some parts of the site and services to registered users. Any password, OTP (one time password), users name or any other piece of information that is provided to you as part of our security procedures is confidential and specific to you. Such information should not be shared with anyone else. We also reserve the right to restrict access to the site/service offered by the site if in our opinion, you use the site in contravention of the terms of service.

Intellectual Property Rights

We are the owner or licenser of all intellectual property rights in the site and the material published in it. We are the owner of all rights, title and interest in out patents, inventions, copyrights, trademarks, trade secrets and all other intellectual property relating to the website and the services provided by the Website. We respect your ownership of content created or stored by you. Unless specifically provided by you, using our service does not grant Genamet the license to use, reproduce, adapt, modify, publish or distribute the content created and stored in either Genamet or as a result of using the services provided by Genamet.

You do however grant Genamet permission to access, copy, distribute, share, transmit, and publicly display the content of your user account as required for the purpose of providing the service to you. You agree to not use the contents in Genamet and/or the services provided by Genamet for commercial purpose without obtaining our prior written agreement. You will also not copy, reproduce, distribute, republish, download, display, port or transmit any content of Genamet site and services. These are applicable to Genamet’s clients when they opt for either a free trial or a valid subscription. You have non-exclusive and revocable right to access the Service/App you have chosen subject to your compliance with the subscription terms during the period of subscription. While you remain the owner of your data

when using Genamet or the services provided by Genamet, a small fee as determined by Genamet is applicable if you would like us to provide you with a copy of your data. Access would be provided to the number of users as defined in the subscription chosen. Each user shall be provided a unique login and such user login should be used by only one individual. As a provider of services and as a user of Genamet, you are responsible for obtaining necessary consents from all your clients whose personal information would be stored under your user login. Please do not share your user login with third parties. You are solely responsible for any unauthorized use or suspicious activity in your account. You are solely responsible for ensuring that use of Genamet/services offered by Genamet is in compliance with all existing laws and regulations. You are responsible for activities occurring in your account site and we take no responsibility for any losses or damage resulting from your inability to safeguard your password.

Content submitted by you

You agree not to submit any material that is false, misleading, defamatory, offensive, and discriminatory or abusive. No material that encourages violence, religious hatred, blasphemous, pornographic, breaches confidence, breaches privacy and violates trademark/copyrights may be submitted.

You shall not submit any material which technically harmful such as computer viruses, logic bombs, Trojan horses, worms, malicious software or any material that is deemed criminal in nature or gives rise to any civil liability.

Any material that is deemed to be inappropriate will be removed at our discretion. We shall not be liable to either you or any third party for the content or accuracy of any materials submitted by you. Any public content may be crawled and indexed by search engines. You are responsible for ensuring that no private content is made publicly available either accidentally or otherwise.

Indemnification

As a user of the site you indemnify Genamet, its officers, directors, employees, suppliers and partners against all losses, damages, fines and expenses(including lawyer fees) arising out of any claim that you used the service in violation of the terms of service or in violation of any law.

Billing and Subscription plans
  1. All charges associated with your subscription plan are payable in advance for the month unless it is a free trial plan.

  2. You authorize us or our authorized agents to bill your credit card upon your subscription to the service.

  3. We may use a third party service provider to manage credit card and other payment processing. Such a service provider is not permitted to store, retain or use your personal information except to process your credit card payment.

  4. No refunds shall be applicable for the non-use of a service once you have signed up for a paid subscription. All subscription charges are non-refundable unless specified otherwise.

  5. A grace period of two calendar days would be given if the payment towards subscription charges is not paid on the due day. After that we will suspend your access to the use of the services until we receive your payment towards subscription charges. The amount will be restored only on payment of a restoration fee of $25. Requests for your data stored in Genamet’s servers would attract an additional one-time fee of $100.

  6. Upgrades and downgrades are possible. Downgrading may cause loss of features and reduce the number of users who can access Genamet’s services. Downgrading will become effective from the date of the next payment due and no pro-rata refunds would be provided for non-use of any feature till the payment due date. In the case of an upgrade, the account will be automatically upgraded the same day and the amount charged accordingly. Pro-rata refund for the current month will be made separately.

  7. Subscription charges do not include taxes, government levies, VAT, GST, with-holding taxes. Taxes as applicable would be charged. We will invoice you for applicable taxes and you agree to pay such taxes if invoiced.

  8. We may suspend your account or disable access temporarily to a part or whole of the service in the event of any suspended illegal activity, extended periods of inactivity or requests by law enforcement/government officials. We will also suspend/terminate your account in the event of delay/non-payment of subscription fees. A period of seven days would be provided to remedy the non-payment after which the account would be terminated. If the account is not reactivated within a year of termination the account (including all data in the account) will be deleted without notice.

If you would chose to terminate the account please send a mail to solutions@genamet.com. Account will be terminated on the next payment date. No pro- rata refund would be made. Please write to us at solutions@genamet.com within 14 days if you would want the data to be made available to you in the form of CSV files. A fee of $100 is applicable. Data would be permanently deleted beyond this period and once deleted cannot be made available.

 

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