Healthcare Software

The rise of information technology has provided several advantages across different domains, including healthcare. Doctors are increasingly focusing on healthcare software systems for patient care. Several doctors are using electronic health record (EHR) software for storing patient information. Using a cloud-based electronic health record system such as Genamet helps healthcare providers to optimize the patient journey while enhancing their clinic’s productivity.

Through Genamet’s EHR system, healthcare providers can attend to their patients’ illness and concentrate on their wellness without getting alarmed about their EHR performance. Genamet is intuitive software while also being user-friendly; navigating it would not be a problem for doctors. Once doctors get proficient with the Genamet system, they can deliver customized EHR solutions while adhering to compliance requirements.

Documentation and EHR System

As the demand for electronic health records increases (EHRs), there is increasing anxiety among the medical community that a loss of documentation integrity could harm patient care. The Genamet system supports the correctness of health records. Doctors must establish procedures in their clinics that ensure billing compliance.

Cloud Computing Is Changing the Healthcare Landscape

The application of cloud computing within a healthcare environment has led to a positive change. Healthcare providers can offer high-quality services to their patients at a reasonable rate. The impact of cloud computing on healthcare outcomes is estimated to be more significant in the coming years. Genamet supports doctors in using practical cloud competencies to deliver outstanding care.

ROI of EHR

Genamet’s EHR system ensures a clinic’s expenditure month-on-month decreases substantially. The return on financial investments will be positive. Doctors can accomplish savings on medication expenditures, improved diagnostics, better reporting of billing processes, and more accurate billing.

Appointment Booking and Scheduling

With Genamet’s appointment booking and scheduling system, doctors can quickly fill their schedules. Genamet offers online support to doctors and patients during the appointment booking procedure. Patients can have a stress-free experience throughout the online appointment bookings if they use the Genamet system. The patient can also confirm an appointment by getting in touch with the staff at the clinic. Doctors and patients will receive an official confirmation about the appointment schedule via email/SMS.

Salient Features of the Genamet Appointment Booking and Scheduling Software

Once doctors start using the Genamet system, they will get an insight on automatically transforming the existing calendar - Google, Outlook, iCloud, or Office 365; healthcare providers can without facing any issue provide accurate information through emails/SMS to patients.

Patients can now access various clinics based out of different areas
Being a HIPAA Compliant system, it validates patient data security
Doctors who do not have much expertise in technology can also easily use the system
Since the system is AI-powered, it significantly enhances usability and performance
It is easy to send an instantaneous notification to doctors and patients

Another advantage of the Genamet system is, the complete appointment booking process, which covers multiple doctors and locations, is simplified; just a click of the mouse will enable a patient to know a doctor’s availability.

Using the Genamet system, patients can also confirm appointments on their own, and they can do so without having to log into the system.

Hospital Management System

A precise hospital management system facilitates hospitals to boost patient care and deliver a positive patient experience. Genamet is going to launch a comprehensive hospital management system that caters to a hospital’s diverse requirements.

EHR HIPAA Compliant

The Genamet EHR system enables doctors to fulfill their compliance requirements by ensuring the integrity of their medical records; doctors will find the system useful in protecting information confidentiality. Doctors have to find ways to maintain a sufficient work-life balance continually. To boost their performance, they have to deliver collaborative patient care, apply a wide area of healthcare expertise, use an efficient EHR system, and verify patients’ health data's accuracy. A doctor's work life has a lot to do with time management. The doctor's consultation time and healthcare expenditures and patient-doctor relationships are correlated. While designing the Genamet system, we considered the bigger picture and the importance of using resources effectively for critical medical requisite. The Genamet EHR system also facilitates the useful storage of multiple patient data; doctors can easily store various patient data at a single place – visits to the clinic, drug plan, patient availability communication, ICD-10 codes for diagnosis, among others. The doctors can collect all the information from a single screen.

Salient Features of the Genamet EHR System

Again, the Genamet suite of tools is AI-powered, which means all mandatory information is available immediately and in a practical manner. Scanning and uploading documents are secure. Doctors can make use of various medical forms and templates for practicing in their clinics.

A systematic process for the practice
The system is user-friendly; tailor-made for a clinic's unique requirements
Doctors can finish the documentation in no time
The complete documentation process can be done fast
A dashboard which is business savvy

Healthcare providers can also easily tag forms and templates as favorites through the Genamet system. The documentation process is straightforward. Doctors can make an evidence-based decision, since they can access patient data round the clock, across multiple locations using the Genamet software.

The dashboard maintains clinical data on appointments, financial information, and drug data about any medical condition. Doctors can tap the dashboard to retrieve the report at any time.

Patient Portal

Doctors will not face any difficulty in maintaining health records through the Genamet patient portal; healthcare providers can empower patients to participate in their healthcare actively. Better patient involvement in their wellness would only result in better compliance outcomes. The Genamet system supports patients in retrieving medical consultations, drug prescriptions, and patient data analysis. Again, the Genamet system ensures the complete appointment booking process is simple. Making online payments is possible if required; downloading invoices/receipts from the system is safe. Patients can use the Genamet system to modify their health situation, community & family background, and other related information. The clinic can achieve improved productivity because of the Genamet system.

Salient Features of the Genamet Patient Portal

By achieving positive patient-relationship, doctors can ensure more visits to the clinic and increase in revenue. Also, increasing retention and referral rates will help a doctor to attract new business. Since Genamet is intuitive software, doctors can use the system to boost patient engagement across the treatment process. It will result in positive patient experience. Patients will increasingly demonstrate active involvement in their health and wellness, once they get comfortable using the Genamet system. Patients will not have any difficulty in retrieving prescriptions, medical records, doctor summaries, and invoices & receipts on a need basis. Making changes to information about history and demographics online is more accessible through Genamet.

Authenticating new patient visits to the clinic is possible
Physicians will face no issue in managing current appointments correctly
Updates on forthcoming appointments can be accessed
Possible to confirm appointments through online payments
Accessing and printing investigations, prescriptions, immunizations, and invoices & receipts are easier.
Any updates about allergies, personal details, social & family history can be done

Through the Genamet system, patients can access time-saving tools that will help in improving their overall health. At the core of a positive patient-doctor relationship is trust; the higher the patient engagement, the better the trust. Medical stakeholders must understand that the patients’ concerns about their health are not restricted to the treatment plan alone; patients give importance to other facets – doctor’s availability and diagnostic assessment.

Very soon, Genamet will be releasing other features – health updates, patient confirmation, information sharing through email/SMS, alerts on preventive measures, and immunization/vaccination alerts; this will lead to improved patient outreach. Doctors can deliver specific content on each patient portal; the system provides an option wherein patients can fill questionnaires and oversee customized education.

Practice Management Software

Genamet’s practice management software design considers doctors’ requirement to identify patients based on registration details, communication details, and patient’s personal information. Using the Genamet system, doctors will not have any problem in working 24/7 from their clinics based out of various places. A cloud-based HIPAA compliant system such as Genamet helps doctors substantially lessen the total data entries, include favorites, and decrease clicks through selection from a list of routinely utilized encounters, medications, and templates. Patients using Genamet can, without any complication, complete the online appointment bookings process; patients can get in touch with the staff at a clinic through email/SMS on a need basis. Doctors can complete personalization of schedules, availability, locations without any difficulty. Patients will realize that the entire appointment booking process is effective and user-friendly. The method of producing invoices and payment receipts by healthcare providers is safe. If required, patients can assess and print invoices & payment receipts online. Based on alerts, to-do lists, and reminders, administrative personnel can enhance process efficiency.

Salient Features of the Genamet Practice Management Software

The development team behind the design of Genamet fully understands that every doctor has a unique need; hence, modifying the Genamet system for the specific requirements of a clinic is viable. Being a pioneering system, Genamet makes the documentation process better and ensures patients can monitor data around the clock across various areas; doctors will be able to make sound judgments about a patient’s health condition by assessing the existing patient data.

The cloud-based HIPAA compliant software offers tremendous benefits for doctors
Doctors will be able to work 24/7 across multiple areas
Information on consultations can be retrieved
Online booking is viable
Invoices and payment receipts can be retrieved

Doctors can instantaneously access clinical, financial, and appointment data to generate additional revenue and outstanding patient results. The dashboard comprises of features such as search and drills down and financial & operational metrics.

Another advantage of the Genamet system is, doctors can increase consultations, control operating expenditures, and facilitate a useful patient experience. The staff can use the Genamet system to print receipts & invoices and prescriptions for the patients.

Plans & Pricing

At Genamet a variety of pricing options are available

Schedule a demo

Reports and Analytics Data

While creating the Genamet dashboard, the doctors' requirements for accessing relevant clinical, operational, and management performance parameters are considered. Through the reporting features, the generation of bespoke reports is possible. AI facilitates the retrieval of real-time data and the creation of customized reports. By analyzing patient-related data, physicians can deliver effective patient care.

Doctors can make sound medical judgments through the several reports available on the Genamet system. Data related to the clinic's productivity is available to the doctors, helping them enhance clinical and financial outcomes. An advanced data analytics bolsters patient care results not only for the patients consulting the doctor but also for members of society.

Genamet's user interface is insightful as well as straightforward; doctors can quickly produce reports about patients' medical conditions using the system. Effortlessly interpreted charts and graphs provide details on consultations, illness patterns, medication use, collections, receivables, and patient demographics.

If an office owner wants to use the Genamet system for knowing a doctor's performance report, it is feasible; reports on patient visits, clinical and financial efficiency are present. Reports available in the mailbox can be accessed frequently.

Online Web Presence

The healthcare sector is expanding mainly due to substantial progress in telemedicine and digital technology. Patients are going online to fulfill their healthcare requirements. By improving online visibility, doctors can enhance their clinic's brand value, which will result in more exceptional business. Listing practices on an aggregator site is an option for doctors; however, it doesn't always deliver favorable results. Aggregators are known to charge high fees from doctors for a particular appointment booking. Again, because of the cancellation of the paid listings process, patient appointments will also decline. Genamet's application solutions suite will enable doctors to boost their revenue based on an optimized online presence for their practice. Improved retention and referrals are viable if medical providers can ensure cost-effective optimization of their online presence.

Teleconsultation

Though the concept of teleconsultation (either through video or phone) has been available for several years, it was not very popular as both patients and doctors preferred to meet face-to-face for medical consultations. Teleconsultation was a concept that only the semi-urban or rural folks used (if the phone or the internet worked) to consult specialist doctors. It was also used to deliver care across the rural hinterland. The pandemic that started in India sometime in early 2020 meant that patients were reluctant to travel to doctor clinics to consult with them. Similarly doctors were apprehensive about the risk of infection from patients even as they came to consult them. The lockdown accelerated the need to use alternate means for consulting with doctors. Telemedicine / video consulting have gained popularity among both doctors and patients as it circumvents the need for patients to travel.There is a number of advantages from using teleconsulting. Providers can reach their regular patients for follow-ups even if either of them are struck in a city or place that is different from their original city of residence. Even if they were in the same city or even in close proximity, video consulting is safer than traveling.

Salient Features of the Teleconsultation

At Genamet, we have integrated the video consulting feature to the EHR. Doctors can initiate video consulting securely at the beginning of the appointment. Video consulting appointments are available online at the book appointment stage which means that patients can actually schedule an appointment for a video consultation. Genamet can customize your patient process such that either an appointments is booked or a request is sent to the doctor and the appointment booking time is managed to suit mutual convenience. Online payments can also be collected upfront before the video consultation is initiated. Doctors can choose their payment gateway and all the fees paid (minus payment gateway deductions) are transferred to the doctor. This is unlike aggregators who deduct a substantial fee. There is also no risk of receiving the payment as the doctor does not take a risk on the aggregator. Doctors can complete the entire cycle of patient consultation using Genamet’s EHR and appointment booking application which is cloud based.

Video consulting is much cheaper for patients as they do not have to spend time or money in travel. Doctors can also reach patients outside their normal regular working hours. The convenience of treating patients anywhere and anytime is truly beneficial to both.

App-based service delivery in healthcare

Currently, App-based delivery services have a significant impact on the health care domain; using smartphones, patients can now contact the doctors from any location 24/7. Genamet will be introducing an App-based health care service delivery that would be beneficial to its customers.

For a compassionate doctor with a focus on service delivery, it would be appropriate to get started. Book a free demo and get a first-hand experience on how Genamet healthcare software is shaping patient care progress. Genamet has no Chinese investment and no fear of patient or doctor data being shared with China. All data is stored in servers in India.

Terms of Service

Before proceeding to use the site please read and familiarize yourself with the website terms of service. Using the site and/or any of the services, signing up for an account, digitally accepting the terms of use or using the services offered by Genamet means that you are consenting to these terms of use and the privacy policy of Genamet and are bound by them. Please do not use the site if you do not accept the terms of service.

We will post any revisions here with an effective date and in case we make significant changes to these terms of service, we may notify you by sending an email or any other means as deemed appropriate

Genamet is a healthcare platform developed, managed, and owned by Wisdomleaf Technologies Private Limited, a company incorporated in India. Genamet offers Practice and Clinic Management Software on a SaaS (software as a service) model. Software is licensed to Tenants. No title or intellectual property rights of the software is transferred.

These terms of use are a legally binding agreement between you (Tenant, Tenant’s users, users of Genamet and its services, member, subscriber) and Wisdomleaf Technologies Private Limited, Bangalore India (absolute owner of Genamet and its services). Genamet and its services are available to individuals aged 18 years and above and legal entities

1. Website Owner

Genamet and the services offered by Genamet are operated by Wisdomleaf Technologies (P) Ltd, registered in India under company number U72200KA2003PTC032027 with registered office at 71/1 Margosa Road, Malleswaram, Bangalore 560 055. You can contact us solutions@genamet.com.

2. Tenant and User

These Terms of Use apply to the Tenant, Tenant Admin, Tenant Users, Tenant Staff and all other users created and managed by the Tenant. “Tenant” can mean an individual or business entity. It includes Tenant Account admin/owner, owner of the Practice, employees, agents, vendors, consultants, suppliers, providers, doctors, staff, contractors, or other service providers who are granted access to the Tenant’s account with the authorization of the Tenant Account admin/owner. The Tenant is responsible for the obligations and activities under the Account as well as the obligations and activities of all Users and Team Members within the Account. The terms of use also apply to all non-tenant users such as clients/patients of Tenants and all users who access www.genamet.com and its services.

Access or licenses would be provided to the number of users (providers and staff) in line with subscription chosen. The Tenant admin is considered as a provider license. Each user can be accessed by one individual. Passwords should not be shared with anyone else, and the Tenant is entirely responsible for ensuring that use of Genamet and services offered by Genamet is in compliance with all existing laws and regulations. Genamet grants the Tenant with a revocable license to access and use the Service specifically as set in the terms of use. Tenant consents to pay the subscription fee and all such fee that is applicable to the use of Genamet’ s services. The fee depends on the plan chosen and not on the usage. Subscription fee and all other fees are collected through a PCI compliant payment gateway. Genamet is not responsible for any loss or damage due to the use of such payment gateway.

“User(s)” means the Tenant, Tenant Admin, Providers, Staff, Team Member, Tenant’s clients or patients, Tenant Admin, Providers, Staff, Consultants and other users created by the Tenant. User also includes non-Tenants who use Genamet and the services provided by Genamet.

3. Setting up an account

Tenant will have to set-up an account to start using Genamet or its services. Tenant shall provide complete, accurate and the most updated information to Genamet while setting up the account and thereafter while using the settings page and all in all other places where information is required. Tenant (and Tenant’s users) are responsible for the security of their usernames and passwords. Tenant undertakes to notify Genamet immediately in the event of any unauthorised access to the Tenant’s account, username, or password.

4. Mini website Service for Tenants

Genamet allows Tenant admins the ability to create and publish a mini website for their practice. The domain name of the mini website will be:

www.

If the Tenant admin has a domain of their choice, they can connect that existing domain to the mini website created using Genamet.

4.1 Content

The Tenant confirms ownership and authorship of all content uploaded on the mini website. All such content should not be blasphemous, inflammatory, fraudulent, scurrilous, damaging, derogatory, disparaging, ethnically unacceptable, promote animosity, abusive, exhibit pornographic content, or be against any country/ethnic group and cause incitement. The ownership of all such content submitted and published on the Tenant’s mini-website vests with the Tenant. The Tenant is responsible for the accuracy and completeness of such content. The Tenant mini website may offer the option of online appointment bookings. Genamet takes no responsibility for the accuracy of the available slots, fees, online payment and other details. Genamet also takes no responsibility for any misconduct by the Tenant or inappropriate treatment provided by the Tenant. Cancellation and refund policies are independently determined by each Tenant. The Tenant agrees to keep Genamet indemnified against any claim that may arise from the breach of an individual, business owner or business entity’s intellectual property rights.

4.2 Intellectual Property Rights

The Tenant must ensure that the content so published does not infringe on the intellectual property rights of any third party, be it an individual, business owner or a business entity. All content submitted & subsequently published on the Tenant’s mini website (including that of all providers and staff under the Tenant license) would automatically mean that the Tenant has granted a royalty-free world-wide license to Genamet to modify, replicate, reproduce, analyse and publish the Tenant’s content for the purpose of displaying, distributing and promoting the mini-website. A third party cannot copy the contents of the Tenant mini website.

4.3 Termination of Tenant Account

The mini website remains operational till the Tenant account remains current. Termination of the Tenant account would automatically close the mini website of the Tenant.

4.4 Authenticity of content

Genamet is not responsible in any manner for the accuracy, authenticity, or completeness of any information or personal information/data uploaded by the Tenant in the respective mini website such as, but not limited to services offered, academic qualifications, highlights, service fees, timings, and locations among others. All visitors and users of Genamet should make efforts on their own to verify the information provided by the Tenant

4.5 Site traffic

Traffic in the Tenant website is assigned to Genamet who can utilise any third-party service(s) to monitor, measure and analyse traffic.

4.6 Warranties

Wisdomleaf Technologies Private Limited provides access to Genamet and its services without warranty of any kind (express or implied) and on an ‘As Is” basis. Genamet does not provide or make any representation, warranty, or guarantee, be it express or implied, about the accuracy and completeness of any such content, data or information. The Tenant must delete any content that is not compliant legally. Genamet reserves the right to delete/modify any content that is deemed unacceptable and if such acts are repeated, terminate the Tenant or suspend the Tenant’s mini website at the sole discretion of Genamet. The content should not contain any links to any other website or service that competes with Genamet.Tenant is exclusively responsible for all acts or omissions in connection with the use of Genamet and its services including incomplete, inaccurate or missing information. The Tenant and all users of Genamet and its services agree that the contents in the site or the Tenant mini websites are not to be taken as professional medical or healthcare advice. The Tenant and the users should not rely on the content without independent corroboration and confirmation by independent medical practitioners. Wisdomleaf Technologies assumes no liability or responsibility for any medical advice, prescription, doctor summary and recommendations among others delivered through Genamet or its services. Genamet provides no warranties that its services meet the compliance standards required locally.

4.7 Attribution

Genamet may, at its own discretion display attribution text or links such as Powered by Genamet in the Tenant website, prescription, invoice, receipt, emails, SMS and other places as necessary. These attributions cannot be deleted, altered, modified or defaced. Genamet has the right to list a Tenant as a client in www.genamet.com. Tenant agrees to waive moral and privacy rights, and rights of attribution. We may use such listing and modify it as necessary and promote and distribute in advertisements, publicity material and other works at Genamet’ s sole discretion.

5. Indemnity for Infringement of intellectual property rights of third parties

The Tenant agrees to indemnify Genamet and holds Wisdomleaf Technologies Private Limited, its Directors, Employees, Consultants, Agents, Affiliates, Representatives and Suppliers harmless from all third party claims or loss (including direct, indirect or reputational) incurred as a result of any infringement of the intellectual property rights of any person or business entity by the Tenant or any unauthorised person or third party using the Tenant’s account with or without the knowledge of the Tenant. The Tenant agrees to provide adequate assistance at the Tenant’s expense to defend any such claim, cost, or liability. Tenant should ensure that no private content is publicly available through the mini website or the Tenant provider portal. Genamet takes no responsibility for any content provided by the Tenant. Content available in public will be indexed by search engines

6. Restrictions on use

6.1 Ownership of Intellectual Property

Tenant or any user will not copy, sell, reproduce, display, distribute, or republish any content that violates the intellectual property including patent, copyright, trademark, trade secret, privacy or proprietary rights of Genamet or any third party or report any content in anyway other than as listed or intended to be listed. Wisdomleaf Technologies Private Limited is the owner/ licenser of all intellectual property rights in the site and the material published in it including all rights, title and patents, inventions, copyrights, trademarks, trade secrets and all other intellectual property relating to the website and the services provided by the Website including product names, marks, logos, symbols, domain names, tag lines used in the website.

6.2 License to Tenant

Genamet allows the Tenant to upload, download, store content as text, videos, information, audios, images etc. The Tenant is the owner of the content created and stored by the Tenant. The Tenant confirms that such data belongs to the Tenant and has been received in a legal manner. No data may be unlawfully received or stored, and the Tenant is absolutely responsible for the consequences arising out of such illegal activities. Tenant cannot license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available Genamet (website account or mobile app account or Genamet services) to any third party.

6.3 Ownership of client/patient data

The Tenant is the absolute owner of all data pertaining to the patients/clients of the Tenant. The Tenant grants Genamet permission to access, copy, distribute, share, transmit, and publicly display the content of the Tenant’s account as required for the purpose of providing the service to the Tenant. When using Genamet or the services provided by Genamet, a small fee may be applicable if the Tenant would like us to provide a copy of the Tenant’s data. In certain cases, analysis of the Tenant owned data might be published as reports or the Tenant owned data provided to third parties in an anonymised manner. No personal identifiers would be made available.

6.4 Disclosure of Tenant personal details

As part of a re-organisation or a sale, Wisdomleaf Technologies may disclose the Tenant’s personal details (but not that of the Tenant’s clients/patients) to another third party. The third party, in the event of a sale, enjoys the same rights as that of Wisdomleaf Technologies Private Limited.

6.5 Tenant and user responsibilities

6.5.1 Tenant will ensure that credentials assigned to a user is not shared with another member within the Tenant’s practice. Tenant will put in place adequate precautions to prevent unauthorised access to Genamet and its services and prevent hacking and defacing of the website. The Tenant also undertakes to ensure that multiple people do not access the same user account. The Tenant is responsible for maintaining the confidentiality of the password and other user credentials that the Tenant creates while accessing the services provided by Genamet. Damages incurred due to passwords being disclosed will remain the responsibility of the Tenant.

6.5.2 Tenant will not use Genamet and its services for any unlawful, abusive, threatening and libellous activities.

6.5.3 Tenant will not post jobs in the Tenant mini website or elsewhere in Genamet.

6.5.4The Tenant will not transmit spyware or any software with virus, worm, time bomb, trojan horse or any malicious program.

6.5.5 No user may impersonate or misrepresent or attempt to gain unauthorised access to the account of any Tenant of Genamet or cause others from using Genamet or its services.

6.5.6 No user can launch web crawlers or web spiders or cause undue burden on Genamet servers using programs to hinder the normal working of Genamet and its services. Tenant cannot reverse engineer, decompile, disassemble or modify the services provided by Genamet.

6.5.7 Tenant takes responsibility for the acts of the Tenant’s users, clients, and patients. The Tenant account may be terminated for violation of the terms of use, fraud, misuse, falsification, or violation of law.

6.5.8 Genamet communicates with the Tenant using the phone number and email provided by the Tenant. Tenant should keep their details always updated. Tenant and Tenant’s users and all other users agree to receive communication over email or any other means of electronic communication such as WhatsApp and Skype, among others. All communication to Genamet may be sent as an email to solutions@genamet.com

6.5.9 Any password, OTP (one time password), users name or any other piece of information that is provided to you as part of our security procedures is confidential and specific to you. Such information should not be shared with anyone else.

6.5.10 Tenant and users of the Tenant’s Teleconsulting feature are responsible for appropriate conduct while using the Teleconsulting feature offered by Genamet. The Teleconsulting feature should not be used for illegal or unauthorised or criminal activities.

7. Patient Portal

Tenant practice created health records are available to the patient/client in the patient portal after due authentication. Genamet does not validate the information provided by Tenant. To correct discrepancies, please contact the respective practitioners.

8. Billing and Subscription plans

a) All charges associated with your subscription plan are payable in advance for the month unless it is a free trial plan.

b) You authorize us or our authorized agents to bill your credit card upon your subscription to the service.

c) We may use a third-party service provider to manage credit card and other payment processing. Such a service provider is not permitted to store, retain or use your personal information except to process your credit card payment.

d) No refunds shall be applicable for the non-use of a service once you have signed up for a paid subscription. All subscription charges are non-refundable unless specified otherwise.

e) A grace period of two calendar days would be given if the payment towards subscription charges is not paid on the due day. After that we will suspend your access to the use of the services until we receive your payment towards subscription charges. The amount will be restored only on payment of a restoration fee of $25.

f) Requests for your data stored in Genamet’s servers would attract an additional one-time fee of $100.

g) Upgrades and downgrades are possible. Downgrading may cause loss of features and reduce the number of users who can access Genamet’ s services. Downgrading will become effective from the date of the next payment due and no pro-rata refunds would be provided for non-use of any feature till the payment due date. In the case of an upgrade, the account will be automatically upgraded the same day and the amount charged accordingly.

h) Subscription charges do not include taxes, government levies, VAT, GST, with-holding taxes. Taxes as applicable would be charged. We will invoice you for applicable taxes and you agree to pay such taxes if invoiced.

9. Support

Genamet aims to excel in providing support to Tenants and their users. Tenants may raise a support request ticket by sending a mail to solutions@genamet.com. All such support emails are sought to be responded within two business, days. Genamet support staff may contact the Tenant or the user by email, phone, Skype, chat, WhatsApp or any other means depending on Genamet’ s prevailing support policies. Support is available on weekdays between 10 am IST and 7 PM IST and between 10 am IST to 2 PM IST on weekends.

To resolve a support ticket, Genamet may require well documented examples of the alleged issue at hand. This will help in replication of the alleged error under practical conditions. Any defect caused due to inappropriate use or unauthorised use or due to defects in the Tenant’s network or computer or caused by an external software over which Genamet has no control will not be addressed.

10. Assigning the agreement

In the event of a sale, transfer, merger, acquisition, sale of assets or a reorganisation, this agreement can be assigned partially or fully at the sole discretion of Genamet. The Tenant cannot assign, sub license, or transfer this agreement or account without our written consent.

11. Dispute Resolution

Genamet aims to prevent any dispute with Tenants. Users may send an email to solutions@genamet.com with complete details of their account and the issue that needs resolution. We strive to resolve all issues within a reasonable period and in an amicable manner. If any action or proceeding is brought in connection with the agreement, the venue of such action shall be the courts in the city of Bangalore, State of Karnataka, India.

12. Restrictions

From time to time we may restrict access to all or some parts of the site and services to registered users. We also reserve the right to restrict access to the site/service offered by the site if in our opinion, you use the site in contravention of the terms of service.

13. Availability of Genamet and its services

In rare instances Genamet and its services may not be available due to circumstances that are beyond our control such as acts of God, acts of Government, acts of terror, labour problems or technology breakdown. Genamet does not claim that the services provided by Genamet (and its services) are continuous, virus free and error free. Access may not be available during planned or emergency maintenance or during upgrades. All planned maintenance will be scheduled at a non-peak time for the majority of our clients. No compensation or damages or refund is payable for direct, indirect and consequential loss to a Tenant or user for any kind of service interruption. Irrespective of whether the Tenant account is terminated because of non-payment of subscription fee or by Genamet, or by you, or by Genamet, no refund of previously paid amounts is possible. The Tenant continues to be liable for any previously unpaid amounts owed to Genamet.

14. Termination

Genamet grants the Tenant a non-exclusive and non-transferable limited right to access and use the services for internal business purposes only. Access to the services may be terminated at any time without any notice. Access and use of these services cease at the end of the trial period unless the Tenant completes the subscription order. Information that is entered by the Tenant during the trial period will be permanently lost unless a subscription order is completed.

Genamet at its sole discretion may suspend or in some cases terminate a Tenant account if the agreement on terms of use is breached or if Genamet and/or its services are wrongfully used (such as wrongful use of Genamet, inappropriate content, criminal purposes, wrong facts, violation of confidentiality, privacy, security or integrity). If a subscription remains unpaid, the account will be blocked after a period of 3 days from the due date. Two more attempts to obtain payment will be made in the next 7 days, after which the account will be permanently terminated. The Tenant account may also be terminated if the Tenant does not accept any changes to the Terms of use. Access to all data (including files) would be no longer available if the account is terminated. In the case of cancellation of subscription or account termination, all content and data will be deleted within 180 days from the date of account termination. Genamet is not responsible for any loss of data due to account suspension or termination. In the case of account termination due to non-payment of subscription, the Tenant may request for the Clinic data of the Tenant’s practice which will be made available within 90 days of the request as a CSV file. Such requests have to be made within 180 days of account termination by sending a mail to solutions@genamet.com by providing all details of the account. If the account is terminated for any reason other than non-payment of subscription, Genamet is not obligated to provide the Tenant data. Obligations under indemnity and intellectual property rights remain valid post termination as well. On termination, all licenses, software and the service will automatically terminate. Reinstatement of a Terminated account will attract a fee of US$50.

15. Severability

Any provision in the terms of use that Is deemed invalid, void or illegal shall not invalidate other provisions of the agreement. All other provisions remain valid and in force.

16. Other conditions

a) Genamet is not responsible for any third-party sites that are linked from Genamet or Tenant’s mini websites.

b) Genamet has the right to modify the services offered from time to time for any reason, at its sole discretion.

c) Genamet will not use, retain, disclose, share or sell any Personal Information except for performing the obligations under these Terms of Service except if required by law or by a court order.

d) Tenant is responsible for obtaining consent from patients/clients for collecting and storing their personal information in Genamet and its services.

e) There are no third-party beneficiaries created by this agreement. A Tenant does not become an employee, agent, partner or franchise of Genamet or Wisdomleaf Technologies Private Limited.

f) Genamet may engage with third party providers for integrating their services and making the integrated service available to the Tenant. Genamet takes no responsibility for any acts of omission by such third parties. The Tenant shall keep Genamet indemnified for any loss, damages, claims, expenses suffered due to such acts by the third parties.

g) Genamet may add new services and charge for these services separately.

h) Tenant will ensure payments on time and ensure that your credit or debit cards or other payment instruments continue to be valid.

i) Tenant cannot sell, assign, sublicense, rent, lease or transfer the license provided by Genamet. You cannot translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service.

j) Genamet is not responsible for delay in delivery of email and SMS.

k) Genamet reserves the right to modify or terminate any provision of the terms of use and at any time and at its sole discretion.

l) Genamet may update or change the terms of use or this agreement from time to time. You are deemed to have accepted any revisions or changes if Tenant or user accesses Genamet or its services after the terms are updated/changed.

m) Genamet will permit access to the Tenant’s health information and data to its system developers (including employees, suppliers, contractors) with appropriate confidentiality agreements in place.

n) Genamet reserves the right to revise the subscription rates by giving 30 days prior notice through a notice in the website or through an email.

Who Can Use Genamet?