Electronic Medical Records

Electronic medical records (EMRs) are nothing but a digital translation of medical charts; EMR comprises of detailed notes and specific information collected by doctors in their clinic. EMRs have significant value compared to medical records; doctors can easily monitor data over a period, determine patients for preventive visits, assess patients, and deliver high-quality healthcare. By executing EMRs, doctors can assess every patient's condition regarding specific requirements such as vaccinations and blood pressure readings. Each patient will have a single electronic chart, which can be accessed by different clinics using EMR software.Physician practices are increasingly looking at cloud-based Electronic Medical Record Systems, which are relatively easy to implement, and provide tremendous cost-savings.

Genamet is also a cloud-based Electronic Medical Record System; its design caters to an office's diverse requirements, including enabling a doctor to optimize patient care while improving work functions. Doctors are always under pressure; effective time management will help them in improving professional excellence. Using Genamet, doctors can, without having any concern about their EMR system, concentrate more on ensuring a patient's experience throughout the care delivery is positive. Navigating the naturally dynamic Genamet system is very easy; it's a very intuitive system that helps doctors optimize their EMR productivity. Gradually, as doctors understand the system's functioning, they will be able to deliver a positive patient experience due to customized EMR solutions. Another benefit derived from using Genamet for doctors it ensures they comply with regulatory standards.

Health Information Technology

A health care system must help in treating illness, extending human life, and improving community health. Using health information technology like Genamet, physicians ensure the coordinated delivery of high-quality and cost-effective patient care within a safe environment.

Documentation and EMR System

Electronic documentation tools provide several features that improve the quality and use of clinical documentation, enhancing information sharing amongst healthcare providers. Established processes must ensure all the documentation related to the health information is accurate, applicable, absolute, reliable, and timely.

With the increasing demand for electrical medical records (EMRs), there is a growing concern that a potential loss of documentation integrity could harm patient care. The Genamet system ensures the accuracy of health records. Doctors must incorporate within their clinics, policies, and procedures that confirm billing compliance.

Sufficient documentation offers guidance for relevant management decisions and assessment of the treatment process; the data secured from the documentation is invaluable. Excellent documentation must meet a practice’s clinical and operational requirements.

In the long-run, the doctors with the optimal clinical and cost-effective care results, the most effective quality assurance outcomes, and the most significant patient satisfaction level will witness maximum referrals and hugely profitable business.

Cloud Computing Is Transforming the Progress of the Healthcare Domain

The integration of cloud computing with health care has resulted in a positive transformation; doctors can deliver outstanding and cost-effective services to their patients. The effect of cloud computing on patient care is forecasted to be more consistent in the near future. Genamet helps doctors leverage trusted and robust cloud competencies to deliver better experiences, insight, and efficient care.

Financial Benefits of EMR

By implementing Genamet's EMR system, doctors can witness a reduction in overall expenditure in their office. There will be a positive return on financial investments. Providers will achieve significant savings on drug expenses, greater efficiency in diagnostics, modified reporting of billing processes, and lesser billing inaccuracies.

Patient Satisfaction and EMR

Genamet system ensures patients can in quick time retrieve their records. As the office's efficiency increases, a doctor is in a better position to ensure continuity of patient care.

Appointment Booking and Scheduling

A valid appointment booking and scheduling software offer online help to doctors; using Genamet's software can fill their schedules 24/7. One of the Genamet system's best features is that it has many customized attributes – robust, simple, and quick support to doctors and patients, making the appointment booking a convenient process. Patients will benefit immensely by making appointment bookings online; they can also speak to someone at the clinic to book an appointment. The details of the appointment would be sent to the physician and patient through email or SMS. With Genamet, doctors will not face any issue while updating their existing calendar automatically - Google, Outlook, iCloud, or Office 365. If doctors wish to, they can send specific emails/SMS, confirming any booking to the patients.

Salient Features of the Genamet Appointment Booking and Scheduling Software

The Genamet system facilitates appointment booking for several doctors located in diverse areas. All it takes is a single click of the mouse for a patient to understand a doctor's calendar.

Multiple doctors based out several locations
A HIPAA Compliant system ensures protection of patient data
Even a doctor who is averse to technology can navigate the system
AI-powered system enhances productivity while being user-friendly
Doctors and patients will receive instantaneous notifications

Patients can use the Genamet system to verify the availability of different doctors across multiple locations; they can also undertake self-booking of appointments. Online booking is viable through the Genamet system; patients need not log in to the system to make appointments.

Reports and Analytics Data

If physicians wish to observe simple clinical, operational, and governance parameters, then the Genamet system can quickly help them. Developing a wide array of reports is possible using its reporting features. AI delivers easy to interpret data and useful reports. Deciphering data will result in enhancing patient outcomes and overall performance.

Genamet’s comprehensive suite of reports is useful to physicians in observing accurate data about the clinic’s business; again, data analytics effectively facilitates positive care outcomes for the community members and patients booking appointments in the clinic. As and when required, doctors can use the inferences from data assessment to enhance clinical and financial results.

Doctors can generate specific reports about patients’ wellbeing through the Genamet system. A simple and intuitive user interface delivers swift response times. Processing of information on appointments, diseases break-up, drugs use, collections, receivables, and patient demographics through charts and graphs is possible.

For owners, the Genamet system provides support in measuring the doctor’s effectiveness; reports are also available on appointments, clinical and financial results. Accessing reports in the mailbox as per schedule is feasible.

Video Consultation

These are difficult times. The Covid 19 pandemic has hit the healthcare segment as well across the world. Patients have been reluctant to consult with doctors due to apprehensions over the risk of infection. Out-patient and clinic consultations have been impacted due to the lockdown across India where patients and doctors alike have found their mobility restricted. Doctors have also been busy fighting the virus and helping the public recover when infected with the virus. Circumventing the need for physical visit is the greatest advantage of tele medicine. Medical advice, prescription and treatment can be obtained similar to that of a physical visit. While it has been used in the case of follow ups, the current situation has made it necessary for both doctors and patients to adapt themselves and use video consultation or teleconsultations even in the case of first time visits.

Benefits for patients:

Teleconsultation is certainly better than not consulting a doctor at all in the current situation where Covid-19 takes a front seat in medical parlance, numerous patients suffer from a host of other medical conditions like diabetes, high cholesterol and high blood pressure among other conditions that requires

No travel time. Cost and risk of infection minimized.
Can be scheduled at a convenient time even outside normal clinic hours.
Can reach specialist doctors outside the immediate vicinity.
Low / no waiting time leading to better patient comfort.
Less physical discomfort for patients.

Benefits for Providers / Doctors:

urgent medical consultation. Video consultations aid in adjusting prescriptions / dosages, exercise regimens, reordering medication in the case of regular patients besides other medical advice. Audio and video calls have become more affordable and the pandemic has accelerated the acceptance of telemedicine as the alternate solution for a physical visit.

Improvement in productivity as doctor practice at any convenient time.
Risk of infection from patients / attenders minimized.
Can reach patients across a very large geographical areas. literally, no boundaries.
Patients records are readily available.
Consultation fee are normally paid upfront.

Genamet offers a secure teleconsultation / video consultation feature that allows patients to consult with doctors remotely. Even after the pandemic passes, teleconsultations will be very useful to doctors as it is now more widely accepted by patients than in the past.

EMR HIPAA Compliant

Maintaining the integrity of the medical record is a crucial compliance requirement; the Genamet EMR system helps doctors in the protection of information while ensuring its confidentiality. A doctor’s professional life is extremely challenging. To succeed in delivering effective patient care, doctors have to apply diverse medical skills, productively use an EMR system, and effectively monitor a patient’s health. Time is a critical consideration for any medical professional; doctors’ consultation time impacts health care expenditure and the patient-doctor relationship. Based on the understanding of the bigger picture, Genamet system design takes into consideration that resources must be judiciously used only for medical necessity; using the Genamet system, doctors can spend more time in comprehensive patient care. With Genamet EMR software, doctors will be able to store various data in one place – treatment plans, and drug information, ICD-10 codes for diagnosis, patient appointments schedule, and information about each patient. It will be feasible to view all information on a single screen.

Salient Features of the Genamet EMR System

The AI-powered tools incorporated in the Genamet system offer necessities; documents can be scanned and uploaded. Medical forms and templates are also available, which can be used by doctors in their clinic.

Developing a practically sound work process for the clinic
The system design takes into consideration the requirements of a doctor working in a clinic
Medical practitioners can handle the complete documentation process
A user-friendly dashboard

The Genamet system is also helpful to doctors in tagging forms and templates as favorites; the entire documentation process is simple. Doctors can monitor patient information round the clock across locations based on the Genamet system.

The dashboard helps doctors in identifying clinical data on appointments, financial information, and medication for illnesses.

Plans & Pricing

At Genamet a variety of pricing options are available

Schedule a demo

Online Web Presence

The path-breaking achievements in telemedicine and digital technology have radically modified the healthcare domain. Patients are increasingly looking at online options for their healthcare. Doctors must sustain an active online presence to continue in business; they must bolster their clinic's presence and secure new patients. Through the distribution of appropriate medical data online, physicians can improve their clinic's brand image; positive reviews about the physician/clinic also increase business growth. Physicians can play a crucial role in negating any demerit of misinformation/fake news through accurate, evidence-based information by using social media avenues.

Doctors generally trust aggregator sites and are convinced that listing their clinic on these sites will result in better patient visits; it is not necessarily true. Aggregators demand exorbitant fees from physicians for a specific booked appointment, and they also oversee the patient visits to a concerned doctor. Without the presence of paid listings, physicians will have to cope up with a gradual decrease in patients appointments.

Genamet's application solutions suite is a useful option for physicians to construct their clinic's robust online presence; doctors can grow professionally and increase their profitability. Therefore, Genamet recommends doctors to strategize their Web presence cost-effectively, which will improve retention and referrals.

Patient Portal

With Genamet’s patient portal, patients can monitor their health records and be empowered to be accountable for their complete wellbeing. There is a correlation between patient engagement and compliance results. Patients are cautious about any information leak. Through Genamet, patients can retrieve information on visits to the clinics, medicines prescribed for an illness, and research. Another advantage of Genamet is that the appointment booking procedure is simplified. Genamet system also offers the online payment option; patients can handle invoices/receipts through the system. If patients wish to, they can use the Genamet system to make suitable changes to their health condition, social & family background, and other associated information. Thus, doctors can have greater control over their workload and manage resources effectively.

Salient Features of the Genamet Patient Portal

In any profession, learning is a continuous process, particularly in a knowledge-based domain such as healthcare; doctors must assess their efforts in maintaining patient-relationships. In other words, from a medical standpoint, if a clinic needs to secure more patients, the doctor must deliver effective patient care, resulting in patient satisfaction. Again, retention and referral rates also have a bearing on business growth and revenue increase. One of the critical benefits of Genamet from a patient’s perspective is that system is extremely intuitive; using the system, doctors can ensure patients become committed stakeholders in the patient care process. Genamet helps patients have a more significant say in their wellbeing; they can monitor medical information, drug prescriptions, invoices & receipts, and physician summaries. Modifying information about patients’ backgrounds and demographics online is more convenient via Genamet.

Verification of any new appointments by physicians is feasible
It will be easier to handle existing appointments precisely
Any information on forthcoming appointments can be viewed
If required, online payments for appointments through the system is also possible
Possible to view and print prescriptions, investigations, immunizations, and invoices & receipts
Altering data about allergy, personal information, social & family history as appropriate

Patients must learn to use time-saving tools to improve their wellbeing; Genamet supports them in this initiative. Trust is a sensitive issue; it also has an impact on the communication between patient and doctor. Greater patient engagement also improves trust. Patient care is not only to do with the treatment of a disease; but with various facets – consultation, diagnosis, test results, follow-ups, etc.

Very soon, Genamet will also add new features – reminders on health, patient confirmation, and information sharing through email/SMS, preventive reminders, and immunization/vaccination alerts; patient outreach will improve in the long-run. Physicians can offer customized content for diverse patients at the earliest. Accessing the system, patients can respond to questionnaires and handle customized education.

Hospital Management

There is enough evidence to confirm that a properly developed hospital management system is beneficial for hospitals; they can deliver a positive patient experience. Genamet is looking at options for a comprehensive hospital management system, catering to a hospital’s unique needs.

Practice Management Software

If doctors want to identify the particular patient using information such as registration number, contact details, individual’s name, it is possible through Genamet practice management software. Genamet being cloud-based HIPAA compliant software allows physicians to lessen data entry, include favorites, and decrease clicks by selecting from a list of customarily utilized encounters, drugs, and templates. If patients want to complete online appointment bookings through Genamet, it is feasible. Patients can also interact with the clinic personnel if needed; a confirmation email/SMS will be sent to the patients. Physicians will not face any problem during the customization of appointments, timings, and places. Patients will encounter a hassle-free appointment booking process; physicians can quickly generate invoices and payment receipts. Patients can retrieve invoices & payment receipts online for viewing and printing. Through alerts, to-do lists, and reminders, staff can improve productivity.

Salient Features of the Genamet Practice Management Software

Genamet’s design factors in the requirement of every doctor; it is possible to customize Genamet for a clinic’s particular needs. The objective of the system is to enhance the efficiency of the process. Genamet is innovative software that streamlines documentation and supports the access of patient data around the clock, from diverse locations. Physicians can make informed-decision through data interpretation.

It is beneficial to the patients since it is a cloud-based HIPAA compliant software
Physicians can function from any areas at any time
It would be possible to access real-time information about the schedule
Verifying details about the availability is possible
The system also provides online booking option
It is possible to handle invoices and payment receipts through the system

Physicians can access real-time clinical, financial, and appointments about data, creating an overall improvement in efficiency and an increase in profitability. The dashboard is useful in incorporating features such as search and drills down and clinical, financial, and operational metrics. Genamet helps medical professionals in increasing consultations, reduce costs, and deliver outstanding patient care. The administrative department can use Genamet’s staff portal for printing receipts & invoices and prescriptions for the patients.

App-based service delivery in healthcare

Currently, App-based service delivery is transforming the healthcare sector; patients can easily interact with physicians via smartphones from different areas, 24/7. Genamet is contemplating the launch of an App-based health care service delivery that would be available to its customers at the earliest.

For any innovative medical professional, this would be the best time to get started. Please get in touch with us to book a free demo and find out for yourself how Genamet’s EMR system is shaping the delivery of the positive patient experience. As a doctor you can do your bit for India by using Genamet which is developed in India by Indians and has no Chinese or foreign investment.

Terms of Service

Before proceeding to use the site please read and familiarize yourself with the website terms of service. Using the site and/or any of the services, signing up for an account, digitally accepting the terms of use or using the services offered by Genamet means that you are consenting to these terms of use and the privacy policy of Genamet and are bound by them. Please do not use the site if you do not accept the terms of service.

We will post any revisions here with an effective date and in case we make significant changes to these terms of service, we may notify you by sending an email or any other means as deemed appropriate

Genamet is a healthcare platform developed, managed, and owned by Wisdomleaf Technologies Private Limited, a company incorporated in India. Genamet offers Practice and Clinic Management Software on a SaaS (software as a service) model. Software is licensed to Tenants. No title or intellectual property rights of the software is transferred.

These terms of use are a legally binding agreement between you (Tenant, Tenant’s users, users of Genamet and its services, member, subscriber) and Wisdomleaf Technologies Private Limited, Bangalore India (absolute owner of Genamet and its services). Genamet and its services are available to individuals aged 18 years and above and legal entities

1. Website Owner

Genamet and the services offered by Genamet are operated by Wisdomleaf Technologies (P) Ltd, registered in India under company number U72200KA2003PTC032027 with registered office at 71/1 Margosa Road, Malleswaram, Bangalore 560 055. You can contact us solutions@genamet.com.

2. Tenant and User

These Terms of Use apply to the Tenant, Tenant Admin, Tenant Users, Tenant Staff and all other users created and managed by the Tenant. “Tenant” can mean an individual or business entity. It includes Tenant Account admin/owner, owner of the Practice, employees, agents, vendors, consultants, suppliers, providers, doctors, staff, contractors, or other service providers who are granted access to the Tenant’s account with the authorization of the Tenant Account admin/owner. The Tenant is responsible for the obligations and activities under the Account as well as the obligations and activities of all Users and Team Members within the Account. The terms of use also apply to all non-tenant users such as clients/patients of Tenants and all users who access www.genamet.com and its services.

Access or licenses would be provided to the number of users (providers and staff) in line with subscription chosen. The Tenant admin is considered as a provider license. Each user can be accessed by one individual. Passwords should not be shared with anyone else, and the Tenant is entirely responsible for ensuring that use of Genamet and services offered by Genamet is in compliance with all existing laws and regulations. Genamet grants the Tenant with a revocable license to access and use the Service specifically as set in the terms of use. Tenant consents to pay the subscription fee and all such fee that is applicable to the use of Genamet’ s services. The fee depends on the plan chosen and not on the usage. Subscription fee and all other fees are collected through a PCI compliant payment gateway. Genamet is not responsible for any loss or damage due to the use of such payment gateway.

“User(s)” means the Tenant, Tenant Admin, Providers, Staff, Team Member, Tenant’s clients or patients, Tenant Admin, Providers, Staff, Consultants and other users created by the Tenant. User also includes non-Tenants who use Genamet and the services provided by Genamet.

3. Setting up an account

Tenant will have to set-up an account to start using Genamet or its services. Tenant shall provide complete, accurate and the most updated information to Genamet while setting up the account and thereafter while using the settings page and all in all other places where information is required. Tenant (and Tenant’s users) are responsible for the security of their usernames and passwords. Tenant undertakes to notify Genamet immediately in the event of any unauthorised access to the Tenant’s account, username, or password.

4. Mini website Service for Tenants

Genamet allows Tenant admins the ability to create and publish a mini website for their practice. The domain name of the mini website will be:

www.

If the Tenant admin has a domain of their choice, they can connect that existing domain to the mini website created using Genamet.

4.1 Content

The Tenant confirms ownership and authorship of all content uploaded on the mini website. All such content should not be blasphemous, inflammatory, fraudulent, scurrilous, damaging, derogatory, disparaging, ethnically unacceptable, promote animosity, abusive, exhibit pornographic content, or be against any country/ethnic group and cause incitement. The ownership of all such content submitted and published on the Tenant’s mini-website vests with the Tenant. The Tenant is responsible for the accuracy and completeness of such content. The Tenant mini website may offer the option of online appointment bookings. Genamet takes no responsibility for the accuracy of the available slots, fees, online payment and other details. Genamet also takes no responsibility for any misconduct by the Tenant or inappropriate treatment provided by the Tenant. Cancellation and refund policies are independently determined by each Tenant. The Tenant agrees to keep Genamet indemnified against any claim that may arise from the breach of an individual, business owner or business entity’s intellectual property rights.

4.2 Intellectual Property Rights

The Tenant must ensure that the content so published does not infringe on the intellectual property rights of any third party, be it an individual, business owner or a business entity. All content submitted & subsequently published on the Tenant’s mini website (including that of all providers and staff under the Tenant license) would automatically mean that the Tenant has granted a royalty-free world-wide license to Genamet to modify, replicate, reproduce, analyse and publish the Tenant’s content for the purpose of displaying, distributing and promoting the mini-website. A third party cannot copy the contents of the Tenant mini website.

4.3 Termination of Tenant Account

The mini website remains operational till the Tenant account remains current. Termination of the Tenant account would automatically close the mini website of the Tenant.

4.4 Authenticity of content

Genamet is not responsible in any manner for the accuracy, authenticity, or completeness of any information or personal information/data uploaded by the Tenant in the respective mini website such as, but not limited to services offered, academic qualifications, highlights, service fees, timings, and locations among others. All visitors and users of Genamet should make efforts on their own to verify the information provided by the Tenant

4.5 Site traffic

Traffic in the Tenant website is assigned to Genamet who can utilise any third-party service(s) to monitor, measure and analyse traffic.

4.6 Warranties

Wisdomleaf Technologies Private Limited provides access to Genamet and its services without warranty of any kind (express or implied) and on an ‘As Is” basis. Genamet does not provide or make any representation, warranty, or guarantee, be it express or implied, about the accuracy and completeness of any such content, data or information. The Tenant must delete any content that is not compliant legally. Genamet reserves the right to delete/modify any content that is deemed unacceptable and if such acts are repeated, terminate the Tenant or suspend the Tenant’s mini website at the sole discretion of Genamet. The content should not contain any links to any other website or service that competes with Genamet.Tenant is exclusively responsible for all acts or omissions in connection with the use of Genamet and its services including incomplete, inaccurate or missing information. The Tenant and all users of Genamet and its services agree that the contents in the site or the Tenant mini websites are not to be taken as professional medical or healthcare advice. The Tenant and the users should not rely on the content without independent corroboration and confirmation by independent medical practitioners. Wisdomleaf Technologies assumes no liability or responsibility for any medical advice, prescription, doctor summary and recommendations among others delivered through Genamet or its services. Genamet provides no warranties that its services meet the compliance standards required locally.

4.7 Attribution

Genamet may, at its own discretion display attribution text or links such as Powered by Genamet in the Tenant website, prescription, invoice, receipt, emails, SMS and other places as necessary. These attributions cannot be deleted, altered, modified or defaced. Genamet has the right to list a Tenant as a client in www.genamet.com. Tenant agrees to waive moral and privacy rights, and rights of attribution. We may use such listing and modify it as necessary and promote and distribute in advertisements, publicity material and other works at Genamet’ s sole discretion.

5. Indemnity for Infringement of intellectual property rights of third parties

The Tenant agrees to indemnify Genamet and holds Wisdomleaf Technologies Private Limited, its Directors, Employees, Consultants, Agents, Affiliates, Representatives and Suppliers harmless from all third party claims or loss (including direct, indirect or reputational) incurred as a result of any infringement of the intellectual property rights of any person or business entity by the Tenant or any unauthorised person or third party using the Tenant’s account with or without the knowledge of the Tenant. The Tenant agrees to provide adequate assistance at the Tenant’s expense to defend any such claim, cost, or liability. Tenant should ensure that no private content is publicly available through the mini website or the Tenant provider portal. Genamet takes no responsibility for any content provided by the Tenant. Content available in public will be indexed by search engines

6. Restrictions on use

6.1 Ownership of Intellectual Property

Tenant or any user will not copy, sell, reproduce, display, distribute, or republish any content that violates the intellectual property including patent, copyright, trademark, trade secret, privacy or proprietary rights of Genamet or any third party or report any content in anyway other than as listed or intended to be listed. Wisdomleaf Technologies Private Limited is the owner/ licenser of all intellectual property rights in the site and the material published in it including all rights, title and patents, inventions, copyrights, trademarks, trade secrets and all other intellectual property relating to the website and the services provided by the Website including product names, marks, logos, symbols, domain names, tag lines used in the website.

6.2 License to Tenant

Genamet allows the Tenant to upload, download, store content as text, videos, information, audios, images etc. The Tenant is the owner of the content created and stored by the Tenant. The Tenant confirms that such data belongs to the Tenant and has been received in a legal manner. No data may be unlawfully received or stored, and the Tenant is absolutely responsible for the consequences arising out of such illegal activities. Tenant cannot license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available Genamet (website account or mobile app account or Genamet services) to any third party.

6.3 Ownership of client/patient data

The Tenant is the absolute owner of all data pertaining to the patients/clients of the Tenant. The Tenant grants Genamet permission to access, copy, distribute, share, transmit, and publicly display the content of the Tenant’s account as required for the purpose of providing the service to the Tenant. When using Genamet or the services provided by Genamet, a small fee may be applicable if the Tenant would like us to provide a copy of the Tenant’s data. In certain cases, analysis of the Tenant owned data might be published as reports or the Tenant owned data provided to third parties in an anonymised manner. No personal identifiers would be made available.

6.4 Disclosure of Tenant personal details

As part of a re-organisation or a sale, Wisdomleaf Technologies may disclose the Tenant’s personal details (but not that of the Tenant’s clients/patients) to another third party. The third party, in the event of a sale, enjoys the same rights as that of Wisdomleaf Technologies Private Limited.

6.5 Tenant and user responsibilities

6.5.1 Tenant will ensure that credentials assigned to a user is not shared with another member within the Tenant’s practice. Tenant will put in place adequate precautions to prevent unauthorised access to Genamet and its services and prevent hacking and defacing of the website. The Tenant also undertakes to ensure that multiple people do not access the same user account. The Tenant is responsible for maintaining the confidentiality of the password and other user credentials that the Tenant creates while accessing the services provided by Genamet. Damages incurred due to passwords being disclosed will remain the responsibility of the Tenant.

6.5.2 Tenant will not use Genamet and its services for any unlawful, abusive, threatening and libellous activities.

6.5.3 Tenant will not post jobs in the Tenant mini website or elsewhere in Genamet.

6.5.4The Tenant will not transmit spyware or any software with virus, worm, time bomb, trojan horse or any malicious program.

6.5.5 No user may impersonate or misrepresent or attempt to gain unauthorised access to the account of any Tenant of Genamet or cause others from using Genamet or its services.

6.5.6 No user can launch web crawlers or web spiders or cause undue burden on Genamet servers using programs to hinder the normal working of Genamet and its services. Tenant cannot reverse engineer, decompile, disassemble or modify the services provided by Genamet.

6.5.7 Tenant takes responsibility for the acts of the Tenant’s users, clients, and patients. The Tenant account may be terminated for violation of the terms of use, fraud, misuse, falsification, or violation of law.

6.5.8 Genamet communicates with the Tenant using the phone number and email provided by the Tenant. Tenant should keep their details always updated. Tenant and Tenant’s users and all other users agree to receive communication over email or any other means of electronic communication such as WhatsApp and Skype, among others. All communication to Genamet may be sent as an email to solutions@genamet.com

6.5.9 Any password, OTP (one time password), users name or any other piece of information that is provided to you as part of our security procedures is confidential and specific to you. Such information should not be shared with anyone else.

6.5.10 Tenant and users of the Tenant’s Teleconsulting feature are responsible for appropriate conduct while using the Teleconsulting feature offered by Genamet. The Teleconsulting feature should not be used for illegal or unauthorised or criminal activities.

7. Patient Portal

Tenant practice created health records are available to the patient/client in the patient portal after due authentication. Genamet does not validate the information provided by Tenant. To correct discrepancies, please contact the respective practitioners.

8. Billing and Subscription plans

a) All charges associated with your subscription plan are payable in advance for the month unless it is a free trial plan.

b) You authorize us or our authorized agents to bill your credit card upon your subscription to the service.

c) We may use a third-party service provider to manage credit card and other payment processing. Such a service provider is not permitted to store, retain or use your personal information except to process your credit card payment.

d) No refunds shall be applicable for the non-use of a service once you have signed up for a paid subscription. All subscription charges are non-refundable unless specified otherwise.

e) A grace period of two calendar days would be given if the payment towards subscription charges is not paid on the due day. After that we will suspend your access to the use of the services until we receive your payment towards subscription charges. The amount will be restored only on payment of a restoration fee of $25.

f) Requests for your data stored in Genamet’s servers would attract an additional one-time fee of $100.

g) Upgrades and downgrades are possible. Downgrading may cause loss of features and reduce the number of users who can access Genamet’ s services. Downgrading will become effective from the date of the next payment due and no pro-rata refunds would be provided for non-use of any feature till the payment due date. In the case of an upgrade, the account will be automatically upgraded the same day and the amount charged accordingly.

h) Subscription charges do not include taxes, government levies, VAT, GST, with-holding taxes. Taxes as applicable would be charged. We will invoice you for applicable taxes and you agree to pay such taxes if invoiced.

9. Support

Genamet aims to excel in providing support to Tenants and their users. Tenants may raise a support request ticket by sending a mail to solutions@genamet.com. All such support emails are sought to be responded within two business, days. Genamet support staff may contact the Tenant or the user by email, phone, Skype, chat, WhatsApp or any other means depending on Genamet’ s prevailing support policies. Support is available on weekdays between 10 am IST and 7 PM IST and between 10 am IST to 2 PM IST on weekends.

To resolve a support ticket, Genamet may require well documented examples of the alleged issue at hand. This will help in replication of the alleged error under practical conditions. Any defect caused due to inappropriate use or unauthorised use or due to defects in the Tenant’s network or computer or caused by an external software over which Genamet has no control will not be addressed.

10. Assigning the agreement

In the event of a sale, transfer, merger, acquisition, sale of assets or a reorganisation, this agreement can be assigned partially or fully at the sole discretion of Genamet. The Tenant cannot assign, sub license, or transfer this agreement or account without our written consent.

11. Dispute Resolution

Genamet aims to prevent any dispute with Tenants. Users may send an email to solutions@genamet.com with complete details of their account and the issue that needs resolution. We strive to resolve all issues within a reasonable period and in an amicable manner. If any action or proceeding is brought in connection with the agreement, the venue of such action shall be the courts in the city of Bangalore, State of Karnataka, India.

12. Restrictions

From time to time we may restrict access to all or some parts of the site and services to registered users. We also reserve the right to restrict access to the site/service offered by the site if in our opinion, you use the site in contravention of the terms of service.

13. Availability of Genamet and its services

In rare instances Genamet and its services may not be available due to circumstances that are beyond our control such as acts of God, acts of Government, acts of terror, labour problems or technology breakdown. Genamet does not claim that the services provided by Genamet (and its services) are continuous, virus free and error free. Access may not be available during planned or emergency maintenance or during upgrades. All planned maintenance will be scheduled at a non-peak time for the majority of our clients. No compensation or damages or refund is payable for direct, indirect and consequential loss to a Tenant or user for any kind of service interruption. Irrespective of whether the Tenant account is terminated because of non-payment of subscription fee or by Genamet, or by you, or by Genamet, no refund of previously paid amounts is possible. The Tenant continues to be liable for any previously unpaid amounts owed to Genamet.

14. Termination

Genamet grants the Tenant a non-exclusive and non-transferable limited right to access and use the services for internal business purposes only. Access to the services may be terminated at any time without any notice. Access and use of these services cease at the end of the trial period unless the Tenant completes the subscription order. Information that is entered by the Tenant during the trial period will be permanently lost unless a subscription order is completed.

Genamet at its sole discretion may suspend or in some cases terminate a Tenant account if the agreement on terms of use is breached or if Genamet and/or its services are wrongfully used (such as wrongful use of Genamet, inappropriate content, criminal purposes, wrong facts, violation of confidentiality, privacy, security or integrity). If a subscription remains unpaid, the account will be blocked after a period of 3 days from the due date. Two more attempts to obtain payment will be made in the next 7 days, after which the account will be permanently terminated. The Tenant account may also be terminated if the Tenant does not accept any changes to the Terms of use. Access to all data (including files) would be no longer available if the account is terminated. In the case of cancellation of subscription or account termination, all content and data will be deleted within 180 days from the date of account termination. Genamet is not responsible for any loss of data due to account suspension or termination. In the case of account termination due to non-payment of subscription, the Tenant may request for the Clinic data of the Tenant’s practice which will be made available within 90 days of the request as a CSV file. Such requests have to be made within 180 days of account termination by sending a mail to solutions@genamet.com by providing all details of the account. If the account is terminated for any reason other than non-payment of subscription, Genamet is not obligated to provide the Tenant data. Obligations under indemnity and intellectual property rights remain valid post termination as well. On termination, all licenses, software and the service will automatically terminate. Reinstatement of a Terminated account will attract a fee of US$50.

15. Severability

Any provision in the terms of use that Is deemed invalid, void or illegal shall not invalidate other provisions of the agreement. All other provisions remain valid and in force.

16. Other conditions

a) Genamet is not responsible for any third-party sites that are linked from Genamet or Tenant’s mini websites.

b) Genamet has the right to modify the services offered from time to time for any reason, at its sole discretion.

c) Genamet will not use, retain, disclose, share or sell any Personal Information except for performing the obligations under these Terms of Service except if required by law or by a court order.

d) Tenant is responsible for obtaining consent from patients/clients for collecting and storing their personal information in Genamet and its services.

e) There are no third-party beneficiaries created by this agreement. A Tenant does not become an employee, agent, partner or franchise of Genamet or Wisdomleaf Technologies Private Limited.

f) Genamet may engage with third party providers for integrating their services and making the integrated service available to the Tenant. Genamet takes no responsibility for any acts of omission by such third parties. The Tenant shall keep Genamet indemnified for any loss, damages, claims, expenses suffered due to such acts by the third parties.

g) Genamet may add new services and charge for these services separately.

h) Tenant will ensure payments on time and ensure that your credit or debit cards or other payment instruments continue to be valid.

i) Tenant cannot sell, assign, sublicense, rent, lease or transfer the license provided by Genamet. You cannot translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service.

j) Genamet is not responsible for delay in delivery of email and SMS.

k) Genamet reserves the right to modify or terminate any provision of the terms of use and at any time and at its sole discretion.

l) Genamet may update or change the terms of use or this agreement from time to time. You are deemed to have accepted any revisions or changes if Tenant or user accesses Genamet or its services after the terms are updated/changed.

m) Genamet will permit access to the Tenant’s health information and data to its system developers (including employees, suppliers, contractors) with appropriate confidentiality agreements in place.

n) Genamet reserves the right to revise the subscription rates by giving 30 days prior notice through a notice in the website or through an email.

Who Can Use Genamet?