Genamet can be used to manage a wide range of specialty clinics and practices. If you're a doctor specializing in one of the following medical specialties and sub-specialties, this clinic software is right for you:
Cardiologists
Dentists
Dermatologists
ENT Surgeons
General Physicians
Infectious Diseases Specialists
Obstetrician and Gynaecologists
Orthopaedic Surgeons
Paediatricians
Psychiatrists
Counsellors
Dietitians / Nutritionists
Physiotherapists
Psychologists
Therapists
A healthcare professional’s priority must be caring for patients; various functions such as paperwork, scheduling, and billing can be a hurdle. A medical patient management system indicates an automated system that helps solo practices deliver outstanding patient care. A patient management system is to monitor patient information, diagnoses, drug plans, and encounters. Automated process management streamlines various functions, enabling doctors to focus on patient care. Time and wellbeing are two vital essentials; patient management can have an impact on both. From the time patients enter a doctor’s clinic for treatment, their care management commences.
One can safely say that patient management tools have a link with the complete patient experience. For a medical practice, patients are the customers; a positive patient experience is the main priority. Doctors are continually seeking ways to enhance patient care and maintain relationships between clinic visits. Staffs in a clinic also gain from automation of administrative functions. Patient management is all about that and also saves money in the process.A robust patient management software such as Genamet is very useful in integrating appointment status, patient data, diagnoses, prescriptions, and billing processes; doctors can decrease costs through automation of functions such as appointment scheduling, providing reminders, and billing.
Electronic medical records (EMRs) are the digital transformation of medical charts; EMRs contain accurate notes and distinct information accumulated by physicians. EMRs provide great value in comparison to medical records. Healthcare professionals can decipher data, finalize patients for preventive consultation, examine patients, and offer excellent healthcare.
Establishing EMRs in their clinic will help physicians confirm each patient’s health status about medical requirements such as vaccinations and blood pressure readings. Various clinics can retrieve a specific patient’s electronic chart through EMR software.
Doctors functioning from a clinic have a favorable opinion about cloud-based Electronic Medical Record Systems; they are easy to maintain and budget-friendly. Genamet, a cloud-based Electronic Medical Record System, fulfills a clinic’s varied requirements; physicians can maximize patient care and boost productivity. Operating a practice is extremely challenging; time management is critical for success. Genamet enables physicians to focus on healthcare instead of getting anxious about their EMR system.
Applying the Genamet system in a clinic is not difficult; being an intuitive system helps physicians improve their EMR efficiency. Once physicians get a grip on using the system, they can have a more significant impact during patient journeys because of personalized EMR solutions. Genamet supports physicians in achieving compliance goals.
An effective healthcare system plays a vital role in the treatment of diseases, prolonging life period, and improving community wellbeing. Health information technology, such as Genamet, supports collaborative patient care at a low-cost.
Electronic documentation tools boost the effectiveness of clinical documentation, facilitating information sharing within the healthcare community. Doctors practicing in a clinic have to validate if the health information is precise, relevant, complete, authentic, and timely. There is a growth in the demand for electrical medical records (EMRs); at the same time, medical stakeholders are worried about the probable loss of documentation integrity, which can affect patient care. The Genamet system ensures the exactness of health records. Healthcare professionals must establish procedures in their clinics that provide billing compliance.
Proper documentation supports effective decision-making and a review of the treatment plan. The data derived from documentation offers excellent value. However, documentation must fulfill a practice’s clinical and operational needs.
Physicians who achieve optimal clinical and cost-effective care outcomes, outstanding quality assurance results, and excellent patient satisfaction levels will get more referrals and increase profitability.
The use of cloud computing technology in health care has lead to a transformation in the healthcare landscape. Physicians can offer excellent and cost-effective treatment to the patients. Cloud computing is undoubtedly going to play a significant role in healthcare in the coming years. Through Genamet, doctors can access robust cloud competencies to deliver a positive patient experience.
Through Genamet’s EMR system, healthcare professionals can reduce their overall cost of operations and achieve a higher return on financial investments. Doctors can save significantly on medication expenditures, improve diagnostics effectiveness, modify reporting of billing processes, and eliminate billing errors.
Genamet software helps patients in accessing medical records. Once a clinic’s effectiveness improves, a physician can concentrate on the continuity of patient care.
A robust appointment booking and scheduling system function as an online assistant to physicians; Genamet’s system helps fill a doctor’s schedule 24/7. The Genamet system offers several qualities – dynamic, easy to use, swift assistance to physicians and patients, thus, ensuring the appointment booking process is very simple. Patients can take advantage of the online appointment bookings option; they can also interact with the staff at the clinic if required. An appointment confirmation email/SMS will be sent to the doctor and patient. Using Genamet, physicians will easily modify their current calendar automatically - Google, Outlook, iCloud, or Office 365. Physicians will be in a position to send exact emails/SMS validating the booking to the patients.
Through the Genamet software, it is possible to make appointment bookings for different doctors across multiple areas. Based on a single click of the mouse, a patient can view the doctor’s calendar.
Patients can tap the Genamet system to validate the consultation time of multiple doctors located in various areas. The system is useful for self-booking of appointments. An online booking option is available through the Genamet system. Patients’ do not have to log into the system to confirm appointments.
The integrity of the medical record is a crucial compliance requirement; through the Genamet EHR system, healthcare professionals can safeguard information and maintain confidentiality. Physicians work under challenging environments; they must apply a wide array of medical expertise, optimally use an EHR system, and observe patients' health conditions to succeed in their profession. Doctors must be competent in time management to control health care costs and ensure a positive patient-doctor relationship. The Genamet system design is based on a holistic view of healthcare; resource utilization must be for medical requisites. A Genamet system is an excellent option for a doctor focused on effective patient care. While using the Genamet EHR software, doctors will not face any difficulty in storing multiple data in one location – treatment schedule, medication plan, ICD-10 codes for diagnosis, patient appointments schedule, and information regarding every patient. Physicians can interpret the information available on a single screen for decision making.
The AI-powered tools that are an integral aspect of the Genamet system provide all mandatory requirements. Scanning and uploading documents are also possible through the Genamet system. Physicians can utilize medical forms and templates as part of their practice.
If doctors wish to tag forms and templates as favorites, they can do so using the Genamet system. The documentation procedure is not complicated. Doctors can access patient data 24/7 while using the Genamet system.
With the dashboard's help, physicians can determine clinical data on appointments, financial information, and medication for illnesses.
The advancements in telemedicine and digital technology have had a substantial impact on the healthcare sector. Patients are more comfortable with online options for their treatment. Only if physicians have an active online presence will they be able to generate additional business. Any positive feedback about the doctor/clinic will result in a business increase.
Healthcare professionals believe that listing their clinic on aggregator sites will improve the business to the clinic. That is not always the case. Aggregators ask for huge fees from doctors for a given booked appointment; they can also observe the patient’s appointment booking for a specific physician. If paid listings are not present, doctors will have to face a decline in business.
Genamet’s application solutions suite is an excellent option for doctors to boost their clinic’s online presence. Hence, Genamet suggests physicians plan their Web presence cost-effectively; this will increase retention and referrals.
A patient portal supports patients in evaluating their health records; the Genamet patient portal empowers them to take ownership of their overall health. Patient engagement and compliance outcomes are related. Patients are always anxious about the information leak. With the help of Genamet, patients will find it easy to access information about appointment booking, drugs for a disease, and research. Patients can handle the appointment booking process without difficulty. The Genamet system helps patients make online payments; patients will be able to process invoices/receipts with the system's assistance. Patients can make appropriate modifications to their health status, social & family environment with the aid of the Genamet system. It enables doctors to have better control over their assignments and use resources judiciously. Learning is a constant process in healthcare, just like in other professions. Being a knowledge-based domain, physicians must continuously evaluate their contribution to sustaining the patient-relationships. Hence, for a physician to succeed in the competitive healthcare landscape, effective patient care is necessary for achieving a positive patient experience.
Patients will also find the intuitive nature of the Genamet system to their advantage. With the system's help, doctors can make sure patients demonstrate a more significant commitment to the overall patient care process. Through the Genamet system, patients can evaluate medical data, medications, invoices & receipts, and physician summaries. Making changes to patients' conditions and demographics online is more accessible through Genamet.
Patients must get comfortable with using time-saving tools to enhance their health. Genamet system helps them in this initiative. Trust is the foundation for excellent communication between patient and physician. With increased patient engagement, trust also improves. Patient care is much more than the treatment plan for an illness; it also factors other aspects – doctors' availability, diagnosis, test outcomes, follow-ups, etc.
At the earliest, Genamet will bring in additional features - updates on health, patient confirmation, and information sharing through email/SMS, preventive reminders, and immunization/vaccination alerts; patient outreach will become better over some time.
It is becoming increasingly important for doctors to adopt newer practices while treating patients. The Covid-19 crisis has been an inflexion point and has driven Teleconsulting as an useful tool for doctors to be in touch with their patients. While doctors are taking multiple precautions to overcome the threat of infection at clinics such as the use of thermal thermometers to screen patients, widespread use of sanitisers, insisting on patients wearing masks before entering clinics and maintaining social distancing; there is still widespread hesitation among patients as they fear getting infected. Doctors are similarly reluctant, in many cases they treat only known patients or in some cases keep their clinics closed. Teleconsulting can be a good solution to overcome these challenges.
In Teleconsulting or video consulting, patients connect with doctors over a video call from their mobile phones or computer. At Genamet, patients can book an appointment online for a teleconsulting slot. Doctors can integrate the booking of the appointment with a payment gateway so that the fees can be collected upfront. Patients receive an email as well as a SMS providing the link and password for joining the teleconsulting call. Doctors can chart the patient’s symptoms and treatment plan even as they are in the teleconsulting call. Doctors can email and SMS the prescription and the treatment plan to the patients – all so convenient because patients can purchase the medication without a print of the prescription. Teleconsulting can same significant time and money for patients in terms of travel. It is also very convenient because the patient does not have to take leave from his or her work. Doctors also find it very convenient and flexible. Why wait?
The Genamet system helps doctors in viewing basic clinical, operational, and governance parameters. It is also useful for creating multiple reports using the reporting features. Through AI, it is feasible to interpret data and generate valuable reports. Based on the data analysis, it is possible to improve patient results.
Genamet’s entire gamut of reports helps doctors in measuring the clinic’s performance. Data analytics ensure excellent patient care for the members of society other than the patients’ visiting the clinic. Based on the conclusions from data evaluation, it is viable to improve clinical and financial outcomes.
Physicians can create various reports about the patients’ health condition using the Genamet system. A user-friendly and robust user interface offers an immediate response. Assessing information on appointments, illness types, medication, collections, receivables, and patient demographics via charts and graphs is viable.
Owners of clinics can assess the progress of a doctor using the Genamet system; it is possible to download reports on appointments, clinical and financial results. If required, retrieving reports from the mailbox is likely based on the schedule.
Physicians are continually looking for options to identify a specific patient; using the Genamet practice management software, doctors can do so based on information like registration details, contact number, and patient’s name. Always, cloud-based HIPAA compliant software such as Genamet supports healthcare professionals to reduce data entry, add favorites, and reduce clicks by selecting from a record of usually used encounters, medications, and templates. The online appointment booking option present in Genamet will be useful for patients. Patients will be able to communicate with the clinic staff as and when required. Patients will receive confirmation through email/SMS. Doctors won’t face any issue at the time of personalization of appointments, timings, and locations.
Patients will enjoy an obstacle-free appointment booking procedure; healthcare professionals can easily create invoices and payment receipts. The system also has an option to access invoices & payment receipts online, which can then be viewed and printed by patients. With the help of alerts, to-do-lists, and reminders, personnel can bolster efficiency.
Genamet design takes into consideration the requisites of each physician. Hence, it is possible to personalize the Genamet system for specific clinic’s requirements; through the system, improving the process efficiency is viable. Intuitive software like Genamet enhances documentation and facilitates the retrieval of patient data 24/7, from various areas. Doctors can analyze data for informed decision making.
Healthcare professionals can retrieve real-time clinical, financial, and appointments information; it results in efficiency improvement and an increase in revenue. The dashboard comprises of features like search and drills down and clinical, financial, and operational metrics. Genamet is useful for doctors in increasing patient visits, controlling cost, and delivering a positive patient experience. Staff at the clinic can use the Genamet staff portal to print receipts & invoices and prescriptions for the patients.
As per healthcare stakeholders, a powerful hospital management system is useful for hospitals; it delivers a positive patient experience. Genamet will introduce a robust hospital management system to the market to fulfill a hospital’s distinct requirements.
App-based service delivery is radically making strides in the healthcare domain; patients can communicate with doctors through smartphones from any location around the clock. Genamet is planning to bring to the table an App-based health care service delivery very soon.
A healthcare professional with a focus on combining advanced technology with patient care cannot get a better time to get started. Kindly communicate with us to book a free demo and confirm how Genamet’s patient management system boosts the patient journey.
Before proceeding to use the site please read and familiarize yourself with the website terms of service. Using the site and/or any of the services, signing up for an account, digitally accepting the terms of use or using the services offered by Genamet means that you are consenting to these terms of use and the privacy policy of Genamet and are bound by them. Please do not use the site if you do not accept the terms of service.
We will post any revisions here with an effective date and in case we make significant changes to these terms of service, we may notify you by sending an email or any other means as deemed appropriate
Genamet is a healthcare platform developed, managed, and owned by Wisdomleaf Technologies Private Limited, a company incorporated in India. Genamet offers Practice and Clinic Management Software on a SaaS (software as a service) model. Software is licensed to Tenants. No title or intellectual property rights of the software is transferred.
These terms of use are a legally binding agreement between you (Tenant, Tenant’s users, users of Genamet and its services, member, subscriber) and Wisdomleaf Technologies Private Limited, Bangalore India (absolute owner of Genamet and its services). Genamet and its services are available to individuals aged 18 years and above and legal entities
Genamet and the services offered by Genamet are operated by Wisdomleaf Technologies (P) Ltd, registered in India under company number U72200KA2003PTC032027 with registered office at 71/1 Margosa Road, Malleswaram, Bangalore 560 055. You can contact us solutions@genamet.com.
These Terms of Use apply to the Tenant, Tenant Admin, Tenant Users, Tenant Staff and all other users created and managed by the Tenant. “Tenant” can mean an individual or business entity. It includes Tenant Account admin/owner, owner of the Practice, employees, agents, vendors, consultants, suppliers, providers, doctors, staff, contractors, or other service providers who are granted access to the Tenant’s account with the authorization of the Tenant Account admin/owner. The Tenant is responsible for the obligations and activities under the Account as well as the obligations and activities of all Users and Team Members within the Account. The terms of use also apply to all non-tenant users such as clients/patients of Tenants and all users who access www.genamet.com and its services.
Access or licenses would be provided to the number of users (providers and staff) in line with subscription chosen. The Tenant admin is considered as a provider license. Each user can be accessed by one individual. Passwords should not be shared with anyone else, and the Tenant is entirely responsible for ensuring that use of Genamet and services offered by Genamet is in compliance with all existing laws and regulations. Genamet grants the Tenant with a revocable license to access and use the Service specifically as set in the terms of use. Tenant consents to pay the subscription fee and all such fee that is applicable to the use of Genamet’ s services. The fee depends on the plan chosen and not on the usage. Subscription fee and all other fees are collected through a PCI compliant payment gateway. Genamet is not responsible for any loss or damage due to the use of such payment gateway.
“User(s)” means the Tenant, Tenant Admin, Providers, Staff, Team Member, Tenant’s clients or patients, Tenant Admin, Providers, Staff, Consultants and other users created by the Tenant. User also includes non-Tenants who use Genamet and the services provided by Genamet.
Tenant will have to set-up an account to start using Genamet or its services. Tenant shall provide complete, accurate and the most updated information to Genamet while setting up the account and thereafter while using the settings page and all in all other places where information is required. Tenant (and Tenant’s users) are responsible for the security of their usernames and passwords. Tenant undertakes to notify Genamet immediately in the event of any unauthorised access to the Tenant’s account, username, or password.
Genamet allows Tenant admins the ability to create and publish a mini website for their practice. The domain name of the mini website will be:
www.
If the Tenant admin has a domain of their choice, they can connect that existing domain to the mini website created using Genamet.
The Tenant confirms ownership and authorship of all content uploaded on the mini website. All such content should not be blasphemous, inflammatory, fraudulent, scurrilous, damaging, derogatory, disparaging, ethnically unacceptable, promote animosity, abusive, exhibit pornographic content, or be against any country/ethnic group and cause incitement. The ownership of all such content submitted and published on the Tenant’s mini-website vests with the Tenant. The Tenant is responsible for the accuracy and completeness of such content. The Tenant mini website may offer the option of online appointment bookings. Genamet takes no responsibility for the accuracy of the available slots, fees, online payment and other details. Genamet also takes no responsibility for any misconduct by the Tenant or inappropriate treatment provided by the Tenant. Cancellation and refund policies are independently determined by each Tenant. The Tenant agrees to keep Genamet indemnified against any claim that may arise from the breach of an individual, business owner or business entity’s intellectual property rights.
The Tenant must ensure that the content so published does not infringe on the intellectual property rights of any third party, be it an individual, business owner or a business entity. All content submitted & subsequently published on the Tenant’s mini website (including that of all providers and staff under the Tenant license) would automatically mean that the Tenant has granted a royalty-free world-wide license to Genamet to modify, replicate, reproduce, analyse and publish the Tenant’s content for the purpose of displaying, distributing and promoting the mini-website. A third party cannot copy the contents of the Tenant mini website.
The mini website remains operational till the Tenant account remains current. Termination of the Tenant account would automatically close the mini website of the Tenant.
Genamet is not responsible in any manner for the accuracy, authenticity, or completeness of any information or personal information/data uploaded by the Tenant in the respective mini website such as, but not limited to services offered, academic qualifications, highlights, service fees, timings, and locations among others. All visitors and users of Genamet should make efforts on their own to verify the information provided by the Tenant
Traffic in the Tenant website is assigned to Genamet who can utilise any third-party service(s) to monitor, measure and analyse traffic.
Wisdomleaf Technologies Private Limited provides access to Genamet and its services without warranty of any kind (express or implied) and on an ‘As Is” basis. Genamet does not provide or make any representation, warranty, or guarantee, be it express or implied, about the accuracy and completeness of any such content, data or information. The Tenant must delete any content that is not compliant legally. Genamet reserves the right to delete/modify any content that is deemed unacceptable and if such acts are repeated, terminate the Tenant or suspend the Tenant’s mini website at the sole discretion of Genamet. The content should not contain any links to any other website or service that competes with Genamet.Tenant is exclusively responsible for all acts or omissions in connection with the use of Genamet and its services including incomplete, inaccurate or missing information. The Tenant and all users of Genamet and its services agree that the contents in the site or the Tenant mini websites are not to be taken as professional medical or healthcare advice. The Tenant and the users should not rely on the content without independent corroboration and confirmation by independent medical practitioners. Wisdomleaf Technologies assumes no liability or responsibility for any medical advice, prescription, doctor summary and recommendations among others delivered through Genamet or its services. Genamet provides no warranties that its services meet the compliance standards required locally.
Genamet may, at its own discretion display attribution text or links such as Powered by Genamet in the Tenant website, prescription, invoice, receipt, emails, SMS and other places as necessary. These attributions cannot be deleted, altered, modified or defaced. Genamet has the right to list a Tenant as a client in www.genamet.com. Tenant agrees to waive moral and privacy rights, and rights of attribution. We may use such listing and modify it as necessary and promote and distribute in advertisements, publicity material and other works at Genamet’ s sole discretion.
The Tenant agrees to indemnify Genamet and holds Wisdomleaf Technologies Private Limited, its Directors, Employees, Consultants, Agents, Affiliates, Representatives and Suppliers harmless from all third party claims or loss (including direct, indirect or reputational) incurred as a result of any infringement of the intellectual property rights of any person or business entity by the Tenant or any unauthorised person or third party using the Tenant’s account with or without the knowledge of the Tenant. The Tenant agrees to provide adequate assistance at the Tenant’s expense to defend any such claim, cost, or liability. Tenant should ensure that no private content is publicly available through the mini website or the Tenant provider portal. Genamet takes no responsibility for any content provided by the Tenant. Content available in public will be indexed by search engines
Tenant or any user will not copy, sell, reproduce, display, distribute, or republish any content that violates the intellectual property including patent, copyright, trademark, trade secret, privacy or proprietary rights of Genamet or any third party or report any content in anyway other than as listed or intended to be listed. Wisdomleaf Technologies Private Limited is the owner/ licenser of all intellectual property rights in the site and the material published in it including all rights, title and patents, inventions, copyrights, trademarks, trade secrets and all other intellectual property relating to the website and the services provided by the Website including product names, marks, logos, symbols, domain names, tag lines used in the website.
Genamet allows the Tenant to upload, download, store content as text, videos, information, audios, images etc. The Tenant is the owner of the content created and stored by the Tenant. The Tenant confirms that such data belongs to the Tenant and has been received in a legal manner. No data may be unlawfully received or stored, and the Tenant is absolutely responsible for the consequences arising out of such illegal activities. Tenant cannot license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available Genamet (website account or mobile app account or Genamet services) to any third party.
The Tenant is the absolute owner of all data pertaining to the patients/clients of the Tenant. The Tenant grants Genamet permission to access, copy, distribute, share, transmit, and publicly display the content of the Tenant’s account as required for the purpose of providing the service to the Tenant. When using Genamet or the services provided by Genamet, a small fee may be applicable if the Tenant would like us to provide a copy of the Tenant’s data. In certain cases, analysis of the Tenant owned data might be published as reports or the Tenant owned data provided to third parties in an anonymised manner. No personal identifiers would be made available.
As part of a re-organisation or a sale, Wisdomleaf Technologies may disclose the Tenant’s personal details (but not that of the Tenant’s clients/patients) to another third party. The third party, in the event of a sale, enjoys the same rights as that of Wisdomleaf Technologies Private Limited.
6.5.1 Tenant will ensure that credentials assigned to a user is not shared with another member within the Tenant’s practice. Tenant will put in place adequate precautions to prevent unauthorised access to Genamet and its services and prevent hacking and defacing of the website. The Tenant also undertakes to ensure that multiple people do not access the same user account. The Tenant is responsible for maintaining the confidentiality of the password and other user credentials that the Tenant creates while accessing the services provided by Genamet. Damages incurred due to passwords being disclosed will remain the responsibility of the Tenant.
6.5.2 Tenant will not use Genamet and its services for any unlawful, abusive, threatening and libellous activities.
6.5.3 Tenant will not post jobs in the Tenant mini website or elsewhere in Genamet.
6.5.4The Tenant will not transmit spyware or any software with virus, worm, time bomb, trojan horse or any malicious program.
6.5.5 No user may impersonate or misrepresent or attempt to gain unauthorised access to the account of any Tenant of Genamet or cause others from using Genamet or its services.
6.5.6 No user can launch web crawlers or web spiders or cause undue burden on Genamet servers using programs to hinder the normal working of Genamet and its services. Tenant cannot reverse engineer, decompile, disassemble or modify the services provided by Genamet.
6.5.7 Tenant takes responsibility for the acts of the Tenant’s users, clients, and patients. The Tenant account may be terminated for violation of the terms of use, fraud, misuse, falsification, or violation of law.
6.5.8 Genamet communicates with the Tenant using the phone number and email provided by the Tenant. Tenant should keep their details always updated. Tenant and Tenant’s users and all other users agree to receive communication over email or any other means of electronic communication such as WhatsApp and Skype, among others. All communication to Genamet may be sent as an email to solutions@genamet.com
6.5.9 Any password, OTP (one time password), users name or any other piece of information that is provided to you as part of our security procedures is confidential and specific to you. Such information should not be shared with anyone else.
6.5.10 Tenant and users of the Tenant’s Teleconsulting feature are responsible for appropriate conduct while using the Teleconsulting feature offered by Genamet. The Teleconsulting feature should not be used for illegal or unauthorised or criminal activities.
Tenant practice created health records are available to the patient/client in the patient portal after due authentication. Genamet does not validate the information provided by Tenant. To correct discrepancies, please contact the respective practitioners.
a) All charges associated with your subscription plan are payable in advance for the month unless it is a free trial plan.
b) You authorize us or our authorized agents to bill your credit card upon your subscription to the service.
c) We may use a third-party service provider to manage credit card and other payment processing. Such a service provider is not permitted to store, retain or use your personal information except to process your credit card payment.
d) No refunds shall be applicable for the non-use of a service once you have signed up for a paid subscription. All subscription charges are non-refundable unless specified otherwise.
e) A grace period of two calendar days would be given if the payment towards subscription charges is not paid on the due day. After that we will suspend your access to the use of the services until we receive your payment towards subscription charges. The amount will be restored only on payment of a restoration fee of $25.
f) Requests for your data stored in Genamet’s servers would attract an additional one-time fee of $100.
g) Upgrades and downgrades are possible. Downgrading may cause loss of features and reduce the number of users who can access Genamet’ s services. Downgrading will become effective from the date of the next payment due and no pro-rata refunds would be provided for non-use of any feature till the payment due date. In the case of an upgrade, the account will be automatically upgraded the same day and the amount charged accordingly.
h) Subscription charges do not include taxes, government levies, VAT, GST, with-holding taxes. Taxes as applicable would be charged. We will invoice you for applicable taxes and you agree to pay such taxes if invoiced.
Genamet aims to excel in providing support to Tenants and their users. Tenants may raise a support request ticket by sending a mail to solutions@genamet.com. All such support emails are sought to be responded within two business, days. Genamet support staff may contact the Tenant or the user by email, phone, Skype, chat, WhatsApp or any other means depending on Genamet’ s prevailing support policies. Support is available on weekdays between 10 am IST and 7 PM IST and between 10 am IST to 2 PM IST on weekends.
To resolve a support ticket, Genamet may require well documented examples of the alleged issue at hand. This will help in replication of the alleged error under practical conditions. Any defect caused due to inappropriate use or unauthorised use or due to defects in the Tenant’s network or computer or caused by an external software over which Genamet has no control will not be addressed.
In the event of a sale, transfer, merger, acquisition, sale of assets or a reorganisation, this agreement can be assigned partially or fully at the sole discretion of Genamet. The Tenant cannot assign, sub license, or transfer this agreement or account without our written consent.
Genamet aims to prevent any dispute with Tenants. Users may send an email to solutions@genamet.com with complete details of their account and the issue that needs resolution. We strive to resolve all issues within a reasonable period and in an amicable manner. If any action or proceeding is brought in connection with the agreement, the venue of such action shall be the courts in the city of Bangalore, State of Karnataka, India.
From time to time we may restrict access to all or some parts of the site and services to registered users. We also reserve the right to restrict access to the site/service offered by the site if in our opinion, you use the site in contravention of the terms of service.
In rare instances Genamet and its services may not be available due to circumstances that are beyond our control such as acts of God, acts of Government, acts of terror, labour problems or technology breakdown. Genamet does not claim that the services provided by Genamet (and its services) are continuous, virus free and error free. Access may not be available during planned or emergency maintenance or during upgrades. All planned maintenance will be scheduled at a non-peak time for the majority of our clients. No compensation or damages or refund is payable for direct, indirect and consequential loss to a Tenant or user for any kind of service interruption. Irrespective of whether the Tenant account is terminated because of non-payment of subscription fee or by Genamet, or by you, or by Genamet, no refund of previously paid amounts is possible. The Tenant continues to be liable for any previously unpaid amounts owed to Genamet.
Genamet grants the Tenant a non-exclusive and non-transferable limited right to access and use the services for internal business purposes only. Access to the services may be terminated at any time without any notice. Access and use of these services cease at the end of the trial period unless the Tenant completes the subscription order. Information that is entered by the Tenant during the trial period will be permanently lost unless a subscription order is completed.
Genamet at its sole discretion may suspend or in some cases terminate a Tenant account if the agreement on terms of use is breached or if Genamet and/or its services are wrongfully used (such as wrongful use of Genamet, inappropriate content, criminal purposes, wrong facts, violation of confidentiality, privacy, security or integrity). If a subscription remains unpaid, the account will be blocked after a period of 3 days from the due date. Two more attempts to obtain payment will be made in the next 7 days, after which the account will be permanently terminated. The Tenant account may also be terminated if the Tenant does not accept any changes to the Terms of use. Access to all data (including files) would be no longer available if the account is terminated. In the case of cancellation of subscription or account termination, all content and data will be deleted within 180 days from the date of account termination. Genamet is not responsible for any loss of data due to account suspension or termination. In the case of account termination due to non-payment of subscription, the Tenant may request for the Clinic data of the Tenant’s practice which will be made available within 90 days of the request as a CSV file. Such requests have to be made within 180 days of account termination by sending a mail to solutions@genamet.com by providing all details of the account. If the account is terminated for any reason other than non-payment of subscription, Genamet is not obligated to provide the Tenant data. Obligations under indemnity and intellectual property rights remain valid post termination as well. On termination, all licenses, software and the service will automatically terminate. Reinstatement of a Terminated account will attract a fee of US$50.
Any provision in the terms of use that Is deemed invalid, void or illegal shall not invalidate other provisions of the agreement. All other provisions remain valid and in force.
a) Genamet is not responsible for any third-party sites that are linked from Genamet or Tenant’s mini websites.
b) Genamet has the right to modify the services offered from time to time for any reason, at its sole discretion.
c) Genamet will not use, retain, disclose, share or sell any Personal Information except for performing the obligations under these Terms of Service except if required by law or by a court order.
d) Tenant is responsible for obtaining consent from patients/clients for collecting and storing their personal information in Genamet and its services.
e) There are no third-party beneficiaries created by this agreement. A Tenant does not become an employee, agent, partner or franchise of Genamet or Wisdomleaf Technologies Private Limited.
f) Genamet may engage with third party providers for integrating their services and making the integrated service available to the Tenant. Genamet takes no responsibility for any acts of omission by such third parties. The Tenant shall keep Genamet indemnified for any loss, damages, claims, expenses suffered due to such acts by the third parties.
g) Genamet may add new services and charge for these services separately.
h) Tenant will ensure payments on time and ensure that your credit or debit cards or other payment instruments continue to be valid.
i) Tenant cannot sell, assign, sublicense, rent, lease or transfer the license provided by Genamet. You cannot translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service.
j) Genamet is not responsible for delay in delivery of email and SMS.
k) Genamet reserves the right to modify or terminate any provision of the terms of use and at any time and at its sole discretion.
l) Genamet may update or change the terms of use or this agreement from time to time. You are deemed to have accepted any revisions or changes if Tenant or user accesses Genamet or its services after the terms are updated/changed.
m) Genamet will permit access to the Tenant’s health information and data to its system developers (including employees, suppliers, contractors) with appropriate confidentiality agreements in place.
n) Genamet reserves the right to revise the subscription rates by giving 30 days prior notice through a notice in the website or through an email.
Free wellbeing and career support tools & knowledge for genamet staff by self-development experts, our own coaching team and our community of nurse contributors.
Subscribers also receive email notifications each time we post new articles to our Learning & Development Advice section.
Welcome to Genamet.
How can I help you?
How can we reach you?