Genamet can be used to manage a wide range of specialty clinics and practices. If you're a doctor specializing in one of the following medical specialties and sub-specialties, this clinic software is right for you:
Cardiologists
Dentists
Dermatologists
ENT Surgeons
General Physicians
Infectious Diseases Specialists
Obstetrician and Gynaecologists
Orthopaedic Surgeons
Paediatricians
Psychiatrists
Counsellors
Dietitians / Nutritionists
Physiotherapists
Psychologists
Therapists
At present, in a doctor’s clinic, paper records are making way for electronic records and the accompanying efficiencies they can deliver. Medical records management is the aspect of records management that connects to the functioning of a healthcare practice. It is the domain responsible for managing records across their lifecycle from development, receipt, maintenance, and delivery. Medical records management is an upcoming field; it comprises everything about a clinic and a patient, including, but not restricted to, a patient’s background, clinical results, diagnostic test outcomes, patient improvement, and medications..
Doctors gradually prefer cloud-based Electronic Medical Record Systems, such as the Genamet system, which is easy to use and cost-effective. The Genamet system supports a doctor’s various requirements, including optimization of patient care and productivity improvement. De-stressing through effective time management will enable doctors to enhance professional excellence. With the assistance of Genamet, doctors can focus on their practice without worrying about their EHR system. Using a dynamic Genamet system is relatively simple; once doctors get used to the intricacies of the system and its functionality, they can offer comprehensive healthcare because of specific EHR solutions. Genamet ensures physicians achieve their compliance goals.
A health care system’s focus must be on curing illness, prolonging human life, and enhancing society’s health. With the aid of an advanced health information technology such as Genamet, healthcare professionals collaborate to offer excellent patient care at a nominal price.
Electronic documentation tools are vital to enhance the quality and use of clinical documentation, improving information sharing amongst physicians. A doctor practicing in a clinic must be responsible for the accuracy, relevance, completeness, and timeliness of the health information incorporated in the documentation.
As electronic health records (EHRs) increase, there is an opinion amongst healthcare stakeholders that any loss of documentation integrity might impact patient care effectiveness. The Genamet system supports the correctness of health records. At the same time, doctors must ensure billing compliance.
Data available for analysis through the documentation is beneficial; documentation must cater to a practice’s clinical and operational needs. Only if physicians achieve optimal clinical outcomes, adhere to quality standards, and deliver a positive patient experience can they expect higher referrals and improve profits.
Doctors practicing in a clinic can achieve their cost control goals through Genamet’s EHR system; the system guarantees positive returns on investments. Physicians can save on medication expenditures, reduce diagnostics errors, streamline billing processes reporting, and decrease billing issues.
Through the Genamet system, patients access records instantaneously. Once doctors improve their practice productivity, they can focus on delivering high-quality, cost-effective patient care.
The Genamet patient portal is useful for patients accessing their health records; using the system, patients display greater accountability for their overall health. Patient engagement and compliance outcomes are interconnected. Patients are wary about the data leak. The Genamet system is appropriate for patients to access information on consultations, drug prescriptions, and investigations. The appointment booking process provided by the Genamet system is user-friendly. Besides the online payment option available with the Genamet system, patients can also manage invoices/receipts. Patients can access the Genamet system to alter their health status, social & family background. Healthcare professionals can manage their time better and use resources judiciously. Physicians must demonstrate a deep commitment to maintaining patient-relationships. For future business, a practice must provide excellent patient care, which would improve patient outcomes. Retention and referral rates also impact business and profits.
An intuitive system such as Genamet helps doctors in convincing patients to demonstrate more commitment in their wellbeing. Patients can review medical data, prescriptions, invoices & receipts, and doctors’ summaries. Making changes to patient backgrounds and demographics online is more accessible through Genamet.
Patients should get an insight into utilizing time-saving tools for having a positive patient experience; Genamet is the idle system for this. Trust is the underlying factor for a positive patient-doctor relationship. Patients are not only anxious about the treatment plan but other aspects – appointment confirmation, diagnosis, test outcomes, follow-ups, etc.
Genamet considers the addition of new features - health updates, patient availability, and information processing via email/SMS, preventive check-ups, and immunization/vaccination alerts; it will have a good impact on patient outreach. Doctors can provide specific content for different patients. Tapping the system, patients can complete questionnaires and manage customized education.
An appointment booking and scheduling software like Genamet supports doctors in filling their schedules round the clock. The Genamet system offers personalized features – diligent, user-friendly, and swift support to physicians and patients’, ensuring the appointment booking is a simple process. For patients, online booking of appointments is possible. Alternatively, they can correspond with the staff at the clinic. Doctors and patients will be informed about the appointment via email or SMS. Using Genamet, physicians can automatically update their existing calendars automatically - Google, Outlook, iCloud, or Office 365. Healthcare professionals will be able to send detailed emails/SMS verifying any booking to the patients.
Appointment bookings for many physicians across multiple locations are possible through the Genamet software. A click of the mouse is all it takes for a patient to monitor a physician’s calendar.
With the Genamet system, patients can initiate self-booking of appointments. The Genamet system supports online booking. At the same time, patients’ do not have to log into the system for making appointments.
One big advantage is that your practice would remain unaffected even if the front office assistant reported sick or failed to report. Your dependence is minimized!
For a doctor, identifying patients through information like registration number, contact number, name, etc. is feasible with the help of the Genamet practice management system. A cloud-based HIPAA compliant system such as Genamet enables doctors to reduce data entry, incorporate favorites, and lessen clicks by choosing from a list of routinely used encounters, drugs, and templates. The Genamet system also offers the online appointment booking option to patients. Upon confirmation, patients receive an email/SMS. Doctors can enjoy a hassle-free personalization of appointments, timings, and locations; they can easily create invoices and payment receipts. Patients can also view and print invoices & receipts online. The personnel at the clinic can enhance productivity based on alerts, to-do lists, and reminders.
Genamet has been designed to suit each doctor; hence, personalizing the Genamet system for a practice’s specific requirement is not difficult. Process efficiency improvement is the key, and the system supports it. The entire documentation process is easy to understand. Patient data can be interpreted by doctors 24/7 from any location for informed-decision making.
Clinical, commercial, and appointments related data can be retrieved by doctors, ensuring a productivity improvement, and better profitability. The dashboard consists of attributes like search and drills down along with clinical, financial, and operational metrics. Genamet assists physicians in increasing patient visits, decreasing costs, and offering excellent patient care. The Genamet staff portal supports the printing of receipts & invoices and prescriptions for the patients.
Teleconsulting is not a new phenomenon. Consultation over the phone has always been within the realm of practice in the past. This has always been used when doctors have sought to treat patients in distant and remote corners of India. The advent of inexpensive cell phones and the internet has certainly made this more acceptable from both the patient’s and doctor’s perspectives.
Genamet offers an easy-to-use, intuitive and robust teleconsulting feature that doctors can use to reach out to patients. Teleconsulting has a number of advantages for both doctors and patients.
The Covid 19 pandemic has caused major disruptions in the way doctors treat patients. Successive lockdowns have ensured that patients cannot travel to doctors clinics simply because they were not allowed to use any kind of transport. There is also a huge fear factor due to which patients are very apprehensive about going to a hospital or clinic. They fear getting infected at the clinic as there might be patients that are affected by the virus. While doctors have been taking maximum precautions to keep any chance of infection at bay, patients are simply fearful. Some of the best practices that doctors use include:
While risk of infection is minimized due to teleconsulting, there are other major benefits too for doctors while adopting teleconsulting/video consulting. Patients from the immediate geographical vicinity are definitely a yes, however teleconsulting also allows for patients outside the immediate vicinity to also consult. There are no geographical barriers. Doctors can continue to treat their patients even when either or both are abroad. Time is also a consideration as video-consulting can be done even outside normal clinic working hours. Integrating online bookings with a payment gateway ensures that a fee is also collected upfront rather than later. Receivables can thus kept minimum. At Genamet, doctors can document the case notes and carry out charting in the EHR even as they conduct the video consulting. We have integrated the charting with email and SMS. Patients can instantaneously obtain their prescriptions and doctor summary via an email and SMS. It is all so easy that we expect video consulting to remain popular even after the end of the pandemic. The dependence on a printer or front office assistant is not there, truly paperless.
Patients also benefit tremendously due to video consulting. They do not have to undergo the hassle of travelling in crowded traffic to reach the doctor for consultation. It is cheaper and saves a lot of time in these times when both time and money are premium attributes. Patients can also rest assured that there is no chance of infection. They can receive their prescriptions over email and SMS - which helps a lot as patients can purchase their medication immediately. There is no need to fax or scan. They can book appointments at a time that is most suitable for them. Regular follow-up is also easily possible. Patients who need to regularly consult with their doctors find video consulting a boon. A second opinion or a consultation with a doctor in a different location becomes easy and comfortable. Patients can photograph their wounds or condition and send them to the doctor who can upload there images during the charting process. While video consulting cannot replace face-to-face consultation, it is certainly the next best thing for patients to consult their doctors.
The integrity of the medical records is critical from a compliance perspective. The Genamet EHR system is an excellent option for physicians to safeguard information while ensuring its confidentiality. Being a physician is not easy; doctors must apply varied medical expertise, optimally manage an EHR system, and continuously review a patient’s health to increase patient visits.
Time management is critical for a successful practice; there exits a correlation between doctors’ availability with medical expenses & the patient-doctor relationship. The Genamet system has been designed based on a holistic perspective of the healthcare domain; optimal use of resources is necessary for medical necessity.
Genamet software allows doctors to deliver outstanding patient care. Through the Genamet EHR system, physicians can maintain various data in one place – consultation schedule, prescription plan, ICD-10 codes for diagnosis, patient visits, and patient information. The Genamet system allows doctors to review all the information from one screen.
The AI-powered tools that are an integral aspect of the Genamet system offer all mandatory requirements; it is easy to scan and upload documents. Physicians can access medical forms and templates for their practice.
The Genamet software assists doctors in tagging forms and templates as favorites. Healthcare professionals can access patient data at any time and from any location by using the Genamet system. Through the dashboard, physicians can confirm clinical data on appointments, commercial information, and drugs for diseases.
The healthcare sector has undergone a significant transformation due to progress in telemedicine and digital technology. Patients are more comfortable with online options for their patient care. Only if doctors are successful in bolstering the clinic’s online presence would they be able to generate more business. By distributing relevant medical information online, doctors can boost the clinic’s brand visibility. Useful feedback about the practice also improves business growth. An aggregator site need not always deliver positive results for a doctor. Aggregators charge high fees from doctors for every booked appointment, and they can view any patient appointment booking to a given doctor. Non-availability of paid listings will result in a reduction in patients’ visits.
The Genamet system helps doctors to view basic clinical, operational, and governance parameters. Report generation through the reporting features is also viable. AI is useful in interpreting data and reports for improving patient results.
Genamet’s vast array of reports helps doctors in reviewing data about the practice. Data analytics is useful in delivering effective care results for members of society and patients visiting the clinic. Physicians can use the conclusion from data evaluation to improve clinical and commercial outcomes.
Using the Genamet system, physicians can create reports about patients’ health; a user-friendly and smart user interface ensures a quick response. Analyzing information on appointments, illness patterns, medication, collections, receivables, and patient history based on charts and graphs is feasible.
For an owner of a clinic, the Genamet software helps to review the doctor’s effectiveness regarding patient care; reports on appointments, clinical, and business outcomes are available. It is possible to access reports on the schedule from the mailbox.
An effective hospital management system enables hospitals to boost patient engagement. Genamet will be bringing out an innovative hospital management system that would suit a hospital’s unique needs.
The health care sector is changing drastically due to app-based service delivery. Patients can get in touch with physicians using their smartphones from any location around the clock. Genamet will launch an App-based health care service delivery that will be available to the customers at the earliest.
For a forward-thinking doctor, there cannot be a better time to get started. Kindly give us a call and book a free demo to get a first-hand experience on how the Genamet’s system supports effective medical records management. Genamet is 100% Indian owned and there is no Chinese investment. All patient and doctor data resides in servers within India.
Before proceeding to use the site please read and familiarize yourself with the website terms of service. Using the site and/or any of the services, signing up for an account, digitally accepting the terms of use or using the services offered by Genamet means that you are consenting to these terms of use and the privacy policy of Genamet and are bound by them. Please do not use the site if you do not accept the terms of service.
We will post any revisions here with an effective date and in case we make significant changes to these terms of service, we may notify you by sending an email or any other means as deemed appropriate
Genamet is a healthcare platform developed, managed, and owned by Wisdomleaf Technologies Private Limited, a company incorporated in India. Genamet offers Practice and Clinic Management Software on a SaaS (software as a service) model. Software is licensed to Tenants. No title or intellectual property rights of the software is transferred.
These terms of use are a legally binding agreement between you (Tenant, Tenant’s users, users of Genamet and its services, member, subscriber) and Wisdomleaf Technologies Private Limited, Bangalore India (absolute owner of Genamet and its services). Genamet and its services are available to individuals aged 18 years and above and legal entities
Genamet and the services offered by Genamet are operated by Wisdomleaf Technologies (P) Ltd, registered in India under company number U72200KA2003PTC032027 with registered office at 71/1 Margosa Road, Malleswaram, Bangalore 560 055. You can contact us solutions@genamet.com.
These Terms of Use apply to the Tenant, Tenant Admin, Tenant Users, Tenant Staff and all other users created and managed by the Tenant. “Tenant” can mean an individual or business entity. It includes Tenant Account admin/owner, owner of the Practice, employees, agents, vendors, consultants, suppliers, providers, doctors, staff, contractors, or other service providers who are granted access to the Tenant’s account with the authorization of the Tenant Account admin/owner. The Tenant is responsible for the obligations and activities under the Account as well as the obligations and activities of all Users and Team Members within the Account. The terms of use also apply to all non-tenant users such as clients/patients of Tenants and all users who access www.genamet.com and its services.
Access or licenses would be provided to the number of users (providers and staff) in line with subscription chosen. The Tenant admin is considered as a provider license. Each user can be accessed by one individual. Passwords should not be shared with anyone else, and the Tenant is entirely responsible for ensuring that use of Genamet and services offered by Genamet is in compliance with all existing laws and regulations. Genamet grants the Tenant with a revocable license to access and use the Service specifically as set in the terms of use. Tenant consents to pay the subscription fee and all such fee that is applicable to the use of Genamet’ s services. The fee depends on the plan chosen and not on the usage. Subscription fee and all other fees are collected through a PCI compliant payment gateway. Genamet is not responsible for any loss or damage due to the use of such payment gateway.
“User(s)” means the Tenant, Tenant Admin, Providers, Staff, Team Member, Tenant’s clients or patients, Tenant Admin, Providers, Staff, Consultants and other users created by the Tenant. User also includes non-Tenants who use Genamet and the services provided by Genamet.
Tenant will have to set-up an account to start using Genamet or its services. Tenant shall provide complete, accurate and the most updated information to Genamet while setting up the account and thereafter while using the settings page and all in all other places where information is required. Tenant (and Tenant’s users) are responsible for the security of their usernames and passwords. Tenant undertakes to notify Genamet immediately in the event of any unauthorised access to the Tenant’s account, username, or password.
Genamet allows Tenant admins the ability to create and publish a mini website for their practice. The domain name of the mini website will be:
www.
If the Tenant admin has a domain of their choice, they can connect that existing domain to the mini website created using Genamet.
The Tenant confirms ownership and authorship of all content uploaded on the mini website. All such content should not be blasphemous, inflammatory, fraudulent, scurrilous, damaging, derogatory, disparaging, ethnically unacceptable, promote animosity, abusive, exhibit pornographic content, or be against any country/ethnic group and cause incitement. The ownership of all such content submitted and published on the Tenant’s mini-website vests with the Tenant. The Tenant is responsible for the accuracy and completeness of such content. The Tenant mini website may offer the option of online appointment bookings. Genamet takes no responsibility for the accuracy of the available slots, fees, online payment and other details. Genamet also takes no responsibility for any misconduct by the Tenant or inappropriate treatment provided by the Tenant. Cancellation and refund policies are independently determined by each Tenant. The Tenant agrees to keep Genamet indemnified against any claim that may arise from the breach of an individual, business owner or business entity’s intellectual property rights.
The Tenant must ensure that the content so published does not infringe on the intellectual property rights of any third party, be it an individual, business owner or a business entity. All content submitted & subsequently published on the Tenant’s mini website (including that of all providers and staff under the Tenant license) would automatically mean that the Tenant has granted a royalty-free world-wide license to Genamet to modify, replicate, reproduce, analyse and publish the Tenant’s content for the purpose of displaying, distributing and promoting the mini-website. A third party cannot copy the contents of the Tenant mini website.
The mini website remains operational till the Tenant account remains current. Termination of the Tenant account would automatically close the mini website of the Tenant.
Genamet is not responsible in any manner for the accuracy, authenticity, or completeness of any information or personal information/data uploaded by the Tenant in the respective mini website such as, but not limited to services offered, academic qualifications, highlights, service fees, timings, and locations among others. All visitors and users of Genamet should make efforts on their own to verify the information provided by the Tenant
Traffic in the Tenant website is assigned to Genamet who can utilise any third-party service(s) to monitor, measure and analyse traffic.
Wisdomleaf Technologies Private Limited provides access to Genamet and its services without warranty of any kind (express or implied) and on an ‘As Is” basis. Genamet does not provide or make any representation, warranty, or guarantee, be it express or implied, about the accuracy and completeness of any such content, data or information. The Tenant must delete any content that is not compliant legally. Genamet reserves the right to delete/modify any content that is deemed unacceptable and if such acts are repeated, terminate the Tenant or suspend the Tenant’s mini website at the sole discretion of Genamet. The content should not contain any links to any other website or service that competes with Genamet.Tenant is exclusively responsible for all acts or omissions in connection with the use of Genamet and its services including incomplete, inaccurate or missing information. The Tenant and all users of Genamet and its services agree that the contents in the site or the Tenant mini websites are not to be taken as professional medical or healthcare advice. The Tenant and the users should not rely on the content without independent corroboration and confirmation by independent medical practitioners. Wisdomleaf Technologies assumes no liability or responsibility for any medical advice, prescription, doctor summary and recommendations among others delivered through Genamet or its services. Genamet provides no warranties that its services meet the compliance standards required locally.
Genamet may, at its own discretion display attribution text or links such as Powered by Genamet in the Tenant website, prescription, invoice, receipt, emails, SMS and other places as necessary. These attributions cannot be deleted, altered, modified or defaced. Genamet has the right to list a Tenant as a client in www.genamet.com. Tenant agrees to waive moral and privacy rights, and rights of attribution. We may use such listing and modify it as necessary and promote and distribute in advertisements, publicity material and other works at Genamet’ s sole discretion.
The Tenant agrees to indemnify Genamet and holds Wisdomleaf Technologies Private Limited, its Directors, Employees, Consultants, Agents, Affiliates, Representatives and Suppliers harmless from all third party claims or loss (including direct, indirect or reputational) incurred as a result of any infringement of the intellectual property rights of any person or business entity by the Tenant or any unauthorised person or third party using the Tenant’s account with or without the knowledge of the Tenant. The Tenant agrees to provide adequate assistance at the Tenant’s expense to defend any such claim, cost, or liability. Tenant should ensure that no private content is publicly available through the mini website or the Tenant provider portal. Genamet takes no responsibility for any content provided by the Tenant. Content available in public will be indexed by search engines
Tenant or any user will not copy, sell, reproduce, display, distribute, or republish any content that violates the intellectual property including patent, copyright, trademark, trade secret, privacy or proprietary rights of Genamet or any third party or report any content in anyway other than as listed or intended to be listed. Wisdomleaf Technologies Private Limited is the owner/ licenser of all intellectual property rights in the site and the material published in it including all rights, title and patents, inventions, copyrights, trademarks, trade secrets and all other intellectual property relating to the website and the services provided by the Website including product names, marks, logos, symbols, domain names, tag lines used in the website.
Genamet allows the Tenant to upload, download, store content as text, videos, information, audios, images etc. The Tenant is the owner of the content created and stored by the Tenant. The Tenant confirms that such data belongs to the Tenant and has been received in a legal manner. No data may be unlawfully received or stored, and the Tenant is absolutely responsible for the consequences arising out of such illegal activities. Tenant cannot license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available Genamet (website account or mobile app account or Genamet services) to any third party.
The Tenant is the absolute owner of all data pertaining to the patients/clients of the Tenant. The Tenant grants Genamet permission to access, copy, distribute, share, transmit, and publicly display the content of the Tenant’s account as required for the purpose of providing the service to the Tenant. When using Genamet or the services provided by Genamet, a small fee may be applicable if the Tenant would like us to provide a copy of the Tenant’s data. In certain cases, analysis of the Tenant owned data might be published as reports or the Tenant owned data provided to third parties in an anonymised manner. No personal identifiers would be made available.
As part of a re-organisation or a sale, Wisdomleaf Technologies may disclose the Tenant’s personal details (but not that of the Tenant’s clients/patients) to another third party. The third party, in the event of a sale, enjoys the same rights as that of Wisdomleaf Technologies Private Limited.
6.5.1 Tenant will ensure that credentials assigned to a user is not shared with another member within the Tenant’s practice. Tenant will put in place adequate precautions to prevent unauthorised access to Genamet and its services and prevent hacking and defacing of the website. The Tenant also undertakes to ensure that multiple people do not access the same user account. The Tenant is responsible for maintaining the confidentiality of the password and other user credentials that the Tenant creates while accessing the services provided by Genamet. Damages incurred due to passwords being disclosed will remain the responsibility of the Tenant.
6.5.2 Tenant will not use Genamet and its services for any unlawful, abusive, threatening and libellous activities.
6.5.3 Tenant will not post jobs in the Tenant mini website or elsewhere in Genamet.
6.5.4The Tenant will not transmit spyware or any software with virus, worm, time bomb, trojan horse or any malicious program.
6.5.5 No user may impersonate or misrepresent or attempt to gain unauthorised access to the account of any Tenant of Genamet or cause others from using Genamet or its services.
6.5.6 No user can launch web crawlers or web spiders or cause undue burden on Genamet servers using programs to hinder the normal working of Genamet and its services. Tenant cannot reverse engineer, decompile, disassemble or modify the services provided by Genamet.
6.5.7 Tenant takes responsibility for the acts of the Tenant’s users, clients, and patients. The Tenant account may be terminated for violation of the terms of use, fraud, misuse, falsification, or violation of law.
6.5.8 Genamet communicates with the Tenant using the phone number and email provided by the Tenant. Tenant should keep their details always updated. Tenant and Tenant’s users and all other users agree to receive communication over email or any other means of electronic communication such as WhatsApp and Skype, among others. All communication to Genamet may be sent as an email to solutions@genamet.com
6.5.9 Any password, OTP (one time password), users name or any other piece of information that is provided to you as part of our security procedures is confidential and specific to you. Such information should not be shared with anyone else.
6.5.10 Tenant and users of the Tenant’s Teleconsulting feature are responsible for appropriate conduct while using the Teleconsulting feature offered by Genamet. The Teleconsulting feature should not be used for illegal or unauthorised or criminal activities.
Tenant practice created health records are available to the patient/client in the patient portal after due authentication. Genamet does not validate the information provided by Tenant. To correct discrepancies, please contact the respective practitioners.
a) All charges associated with your subscription plan are payable in advance for the month unless it is a free trial plan.
b) You authorize us or our authorized agents to bill your credit card upon your subscription to the service.
c) We may use a third-party service provider to manage credit card and other payment processing. Such a service provider is not permitted to store, retain or use your personal information except to process your credit card payment.
d) No refunds shall be applicable for the non-use of a service once you have signed up for a paid subscription. All subscription charges are non-refundable unless specified otherwise.
e) A grace period of two calendar days would be given if the payment towards subscription charges is not paid on the due day. After that we will suspend your access to the use of the services until we receive your payment towards subscription charges. The amount will be restored only on payment of a restoration fee of $25.
f) Requests for your data stored in Genamet’s servers would attract an additional one-time fee of $100.
g) Upgrades and downgrades are possible. Downgrading may cause loss of features and reduce the number of users who can access Genamet’ s services. Downgrading will become effective from the date of the next payment due and no pro-rata refunds would be provided for non-use of any feature till the payment due date. In the case of an upgrade, the account will be automatically upgraded the same day and the amount charged accordingly.
h) Subscription charges do not include taxes, government levies, VAT, GST, with-holding taxes. Taxes as applicable would be charged. We will invoice you for applicable taxes and you agree to pay such taxes if invoiced.
Genamet aims to excel in providing support to Tenants and their users. Tenants may raise a support request ticket by sending a mail to solutions@genamet.com. All such support emails are sought to be responded within two business, days. Genamet support staff may contact the Tenant or the user by email, phone, Skype, chat, WhatsApp or any other means depending on Genamet’ s prevailing support policies. Support is available on weekdays between 10 am IST and 7 PM IST and between 10 am IST to 2 PM IST on weekends.
To resolve a support ticket, Genamet may require well documented examples of the alleged issue at hand. This will help in replication of the alleged error under practical conditions. Any defect caused due to inappropriate use or unauthorised use or due to defects in the Tenant’s network or computer or caused by an external software over which Genamet has no control will not be addressed.
In the event of a sale, transfer, merger, acquisition, sale of assets or a reorganisation, this agreement can be assigned partially or fully at the sole discretion of Genamet. The Tenant cannot assign, sub license, or transfer this agreement or account without our written consent.
Genamet aims to prevent any dispute with Tenants. Users may send an email to solutions@genamet.com with complete details of their account and the issue that needs resolution. We strive to resolve all issues within a reasonable period and in an amicable manner. If any action or proceeding is brought in connection with the agreement, the venue of such action shall be the courts in the city of Bangalore, State of Karnataka, India.
From time to time we may restrict access to all or some parts of the site and services to registered users. We also reserve the right to restrict access to the site/service offered by the site if in our opinion, you use the site in contravention of the terms of service.
In rare instances Genamet and its services may not be available due to circumstances that are beyond our control such as acts of God, acts of Government, acts of terror, labour problems or technology breakdown. Genamet does not claim that the services provided by Genamet (and its services) are continuous, virus free and error free. Access may not be available during planned or emergency maintenance or during upgrades. All planned maintenance will be scheduled at a non-peak time for the majority of our clients. No compensation or damages or refund is payable for direct, indirect and consequential loss to a Tenant or user for any kind of service interruption. Irrespective of whether the Tenant account is terminated because of non-payment of subscription fee or by Genamet, or by you, or by Genamet, no refund of previously paid amounts is possible. The Tenant continues to be liable for any previously unpaid amounts owed to Genamet.
Genamet grants the Tenant a non-exclusive and non-transferable limited right to access and use the services for internal business purposes only. Access to the services may be terminated at any time without any notice. Access and use of these services cease at the end of the trial period unless the Tenant completes the subscription order. Information that is entered by the Tenant during the trial period will be permanently lost unless a subscription order is completed.
Genamet at its sole discretion may suspend or in some cases terminate a Tenant account if the agreement on terms of use is breached or if Genamet and/or its services are wrongfully used (such as wrongful use of Genamet, inappropriate content, criminal purposes, wrong facts, violation of confidentiality, privacy, security or integrity). If a subscription remains unpaid, the account will be blocked after a period of 3 days from the due date. Two more attempts to obtain payment will be made in the next 7 days, after which the account will be permanently terminated. The Tenant account may also be terminated if the Tenant does not accept any changes to the Terms of use. Access to all data (including files) would be no longer available if the account is terminated. In the case of cancellation of subscription or account termination, all content and data will be deleted within 180 days from the date of account termination. Genamet is not responsible for any loss of data due to account suspension or termination. In the case of account termination due to non-payment of subscription, the Tenant may request for the Clinic data of the Tenant’s practice which will be made available within 90 days of the request as a CSV file. Such requests have to be made within 180 days of account termination by sending a mail to solutions@genamet.com by providing all details of the account. If the account is terminated for any reason other than non-payment of subscription, Genamet is not obligated to provide the Tenant data. Obligations under indemnity and intellectual property rights remain valid post termination as well. On termination, all licenses, software and the service will automatically terminate. Reinstatement of a Terminated account will attract a fee of US$50.
Any provision in the terms of use that Is deemed invalid, void or illegal shall not invalidate other provisions of the agreement. All other provisions remain valid and in force.
a) Genamet is not responsible for any third-party sites that are linked from Genamet or Tenant’s mini websites.
b) Genamet has the right to modify the services offered from time to time for any reason, at its sole discretion.
c) Genamet will not use, retain, disclose, share or sell any Personal Information except for performing the obligations under these Terms of Service except if required by law or by a court order.
d) Tenant is responsible for obtaining consent from patients/clients for collecting and storing their personal information in Genamet and its services.
e) There are no third-party beneficiaries created by this agreement. A Tenant does not become an employee, agent, partner or franchise of Genamet or Wisdomleaf Technologies Private Limited.
f) Genamet may engage with third party providers for integrating their services and making the integrated service available to the Tenant. Genamet takes no responsibility for any acts of omission by such third parties. The Tenant shall keep Genamet indemnified for any loss, damages, claims, expenses suffered due to such acts by the third parties.
g) Genamet may add new services and charge for these services separately.
h) Tenant will ensure payments on time and ensure that your credit or debit cards or other payment instruments continue to be valid.
i) Tenant cannot sell, assign, sublicense, rent, lease or transfer the license provided by Genamet. You cannot translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service.
j) Genamet is not responsible for delay in delivery of email and SMS.
k) Genamet reserves the right to modify or terminate any provision of the terms of use and at any time and at its sole discretion.
l) Genamet may update or change the terms of use or this agreement from time to time. You are deemed to have accepted any revisions or changes if Tenant or user accesses Genamet or its services after the terms are updated/changed.
m) Genamet will permit access to the Tenant’s health information and data to its system developers (including employees, suppliers, contractors) with appropriate confidentiality agreements in place.
n) Genamet reserves the right to revise the subscription rates by giving 30 days prior notice through a notice in the website or through an email.
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